Knowledgebase:
FileCatalyst Direct Suite Log Locations by Product
Posted by , Last modified by Jeyram Sachchithananthan on 29 September 2017 12:35 PM

Overview

Logs are one of the critical pieces of information requested by FileCatalyst Support. Below is a list of those viewed as most useful from a support perspective and their default locations. If support has requested logs for a given event please remember that they are rotated every 24 hours at the time set in the configuration file and archived with the dates shown in the name.

The default location is dictated by the O/S version and is established during the initial install. If the FileCatalyst Server has been installed somewhere other than the default path adjust these directions accordingly.

 

Environment

FileCatalyst Direct Suite v3.4 and later.

Windows, Linux, and Mac OSX Environments.

 

Resolution

Note:  All FileCatalyst Direct Suite logs get zipped and rotated every 24 hours.

FileCatalyst Server:

  1. Location of the Log:

    • Windows Location: <path to>\FileCatalyst Server\log\
    • Linux Location: /opt/utechsoft/server/log/
    • Mac OSX Locations:

      • Running Stand Alone: /Users/<username>/Library/Application Support/FileCatalyst/Server/log/
      • Running as a Service: /Library/Application Support/FileCatalyst/Server/log/
      • Wrapper log for the Service: /Library/Logs/FileCatalyst/Server/log

  2. Log Types:

    • wrapper.log:
      • This log uses the naming convention wrapper.log.<#>, and by default, the rotation spans from 1 to 5.
      • It contains information about the FileCatalyst Server service, user account changes, status messages of connected storage devices, Java Exceptions and Client Side Application connections.

    • FileCatalyst<Date>Usr.log:
      • The naming convention this log follows is FileCatalyst<dd:mm:yy>Usr.log.
      • User logs contain specifics about transfers, Remote Admin connections to the FileCatalyst Server and data encryption messages.

    • AdministrativeUsr.single.log:
      • Administrative Users connecting to the FileCatlayst Server using the Remote Admin Application will have their actions and connection history logged in this file.

    • FCServer-Connect<UTCTime>-<Date>.Usr.logs:
      • These logs are generated when single session transfers are launched when the "Connect" option is selected from User List.
      • All connection information and specific transfer information will be found in this file.

FileCatalyst HotFolder:

  1. Location of the Log:

    • Windows Location: <path to>\FileCatalyst HotFolder\log\
    • Linux Location: /opt/utechsoft/hotfolder/log/
    • Mac OSX Locations:

      • Running Stand Alone: /Users/<username>/Library/Application Support/FileCatalyst/HotFolder/log/
      • Running as a Service: /Library/Application Support/FileCatalyst/HotFolder/log/
      • Wrapper log for the Service: /Library/Logs/FileCatalyst/HotFolder/log



  2. Log Types:

    • wrapper.log:
      • This log uses the naming convention wrapper.log.<#>, and by default, the rotation spans from 1 to 5.
      • It contains information about the FileCatalyst HotFolder Service, status messages of background processes, Java Exceptions, and connections to the FileCatalyst Server.

    • FCHotFolder<dd:mm:yy>Usr.log:
      • The naming convention this log follows is FileCatalyst<dd:mm:yy>Usr.log.
      • User logs contain specifics about transfers and data encryption messages.

    • FCHotFolder-<Task Name>-<Task ID>-<UTCTime>-<dd:mm:yy>Usr.log:
      • Transfer related information and Java Exceptions get logged in this file.
      • OS information and software build information can be found in these logs.

    • FCHotFolder-Connect<UTCTime>-<Date>.Usr.logs:
      • These logs are generated when single session transfers are launched when the "Connect" option is selected from Site list.
      • All connection information and specific transfer information will be found in this file.

FileCatalyst Express:

  1. Location of the Log:

    • Windows Location: C:\Users\<username>\.unlimitedftp\
    • Linux Location: /root/.unlimitedftp/
    • Mac OSX Location: /Users/Admin/Desktop/.unlimtedftp

  2. Log Types:

    • FCAPI<dd:mm:yy>.log:
      • Each transfer generates its own log. If more than one site is used then a numerical value is appended to the filename (FCAPI080616Usr.single.log.1).
      • This log contains all transfer details and error messages.

FileCatalyst Central:

  1. Location of the Log:

    • Windows Location: <path to>\FileCatalyst Central\log\
    • Linux Location: /opt/utechsoft/central/log/
    • Mac OSX Location: /Users/<username>/Library/Application Support/FileCatalyst/Central/log

  2. Log Types:

    • wrapper.log:
      • This log uses the naming convention wrapper.log.<#>, and by default, the rotation spans from 1 to 5.
      • It contains information about the FileCatalyst Central service, database messages, alarm details, Java Exceptions and details on connected nodes.
    • Central-2016-05-30-Usr.logs.log:
      • Detailed alarm history, background process details, and Java Exceptions can be tracked in this file.

FileCatalyst TransferAgent:

  1. Location of the Log:

    • Windows Location:
      • <path to>\FileCatalyst TransferAgent\log\ 
      • C:\Users\<username>\AppData\Local\FileCatalyst\FileCatalyst TransferAgent\logs\ (non-admin account)
    • Linux Location: /opt/utechsoft/transferagent/log/
    • Mac OSX Locations:

      • Running Stand Alone: /Users/<username>/Library/Application Support/FileCatalyst/TransferAgent/log/
      • Running as a Service: /Library/Application Support/FileCatalyst/TransferAgent/log/
      • Wrapper log for the Service: /Library/Logs/FileCatalyst/TransferAgent/log

  2. Log Types:

    • FCTransferAgent-2016-06-07-Usr.0:
      • This log contains detailed transfer information, file list, Java Exceptions and some environmental information.