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Within our FileCatalyst Workflow product, users have three methods of uploading files. One is using the browser's native HTML-based form upload. The second is using our Java applets. Finally, users can upload using HotFolder The native HTML-based "form ...
Restricting access to users that are not within a specific Active Directory or LDAP group is possible within FileCatalyst Workflow and FileCatalyst Direct. This Context String will allow that; any user in the Example_Group group will be denied access. ...
Google has made changes in the default settings of Chrome version 42, released April 14th, 2015, that block Java applets from running in that browser. This is part of Google's announced strategy (http://blog.chromium.org/2014/11/the-final-countdown-for-...
PROBLEM: If user stops the file transfer at the client software and then resume this tranfer, the client software may prompt user for renaming the file or overwriting the existing file on the server. REASON: Some firewalls (such as SonicWall) bloc...
In certain situations when CLI command is used to download files from FC Server there may accour a significant slow down in file transfer and connection may drop. This event is recorded in client log and server log. Example log message on client sid...
There is currently a known issue using the MD5 "On The Fly" file integrity verification method on file transfers larger than 400MB in size. Files transfers of smaller size are not affected. Affected releases are v3.0.1. Older releases (v3.0.0, v2.9,...
THE PROBLEM:  In FC Webmail (Workflow) with Java 7 the upload applet does not allow to browse files beyond the Desktop folder. HERE ARE STEPS THAT PROVIDE SOLUTION TO THE PROBLEM: * Log as Superadmin to the Webmail, * Click on Modify Configuration...
PROBLEM: When FC Server is started as a service by the user that is different than user who installed software the FC Server stops just after it is started. It does not start automatically when set to "Auto". REASON: There are implemented much tight...
High security levels may require Tomcat to have disabled specific ciphers. This requires modifications in configuration file server.xml. * 1. Stop the Tomcat service * 2. Open file server.xml in plain text editor (such as Notepad) * 3. Locate ...
PROBLEM: The java consolse indicates succesfull connection to FTP server, creating/entering the folder but it shows an error when the file transfer starts. the error my look like this one: java.net.SocketException: Permission denied: recv failed java.ne...
This article will address how to modify the FTP/FC root in Workflow or Webmail for the default system account for file transfers within our Webmail or Workflow products. Begin by launching your Webmail or Workflow instance. Log in as superadmin; click o...
Multiple HotFolders running on the same computer must have: * Different administrative port number * Different Service Name * Different display service name * Different web administrative port number (if applicable) To have two HotFolders runni...
New: The case is submitted to FileCatalyst Support, and is waiting for an initial action. Assigned - In Progress: The case has been assigned to a customer support representative, and investigation into the issue has started. Pending Internal Input: T...
This article describes how to upgrade an existing FileCatalyst HotFolder installation on Linux or Solaris, using the command line. 1) Make your way to the install directory (will vary depending on your installation details) * All commands listed from...
There are usually 5 steps required by the user to complete a job in FileCatalyst Workflow: * Log in to the system * Click on "create a new Job" * User selects and completes one of their available order forms, with the user providing meta data for...
Recent security vulnerabilities in the latest version of Java, which affects Java applets, have been found and patched by Oracle: http://www.oracle.com/technetwork/topics/security/alert-cve-2012-4681-1835715.html [http://www.oracle.com/technetwork/topic...
To disable IPv6 in Windows please follow these steps: * Click START then in command line type REGEDIT. The Registry Editor will open. * In Registry Editor, locate and then click the following registry subkey: _HKEY_LOCAL_MACHINESYSTEMCurrentCont...
Java console used to be accessible in Mac OS through: _Applications --> Utilities --> Java Preferences --> Advanced Tab --> Show Console_ The new Java update for MacOS (Java 7 update 7) has removed access to tabs in the Java Preferences panel. Java ...
The Apache Tomcat server that is shipped with the FileCatalyst Webmail/Workflow installer package on Windows is not always the latest version that is available on Apache's website. There may be some circumstances (bugs, security patches, etc..) that will ...
REQUIRE A SECURE CONNECTION SECURE=TRUE  Using the Secure option you can tell the browser (or other http clients) to only send the cookie over SSL connections. This means the cookie will not be available to any part of the site that is not secure will n...
The following bash script file can be used on Linux instances to startup a Tomcat server as a service. The script does need some minor modifications to suit your specific instance of Linux. The following two variables must be changed: 1 - The JAVA...
All of our FileCatalyst products are installed with default memory limits, including both initial reserve and maximum memory. However, these can be configured to fit your specific needs and environment. This article will go through the configuration proce...
All of our FileCatalyst products are installed with default memory limits, including both initial reserve and maximum memory. However, these can be configured to fit your specific needs and environment. This article will go through the configuration pr...
If you are using a Mac with 10.8 Mountain Lion and are seeing a warning message when trying to install our FileCatalyst produces stating "your security preferences allow installation of only apps from the Mac App Store and identified developers". Take ...
UPDATE FEB 1, 2013 5:30PM: Oracle has released an update that resolves the security issue. All users on all platforms should update at http://java.com [http://java.com] http://www.macrumors.com/2013/02/01/oracle-releases-java-7-update-13-to-address-se...
If you are experiencing intermittent drop offs in transfer speeds to FileCatalyst Servers located on Mac OS X machines there is a simple fix you can implement. By altering the file write mode in the fcconf.conf, located in your user home directory (i.e...
You might need to repair your MySQL tables if you ever encounter the following error in the FC Worflow logs: Error Example: 2013-01-14 16:08:45,686 ERROR sys - Error on Query: SELECT * FROM DOCTERA_PRINTFILES WHERE jobID='OO1EU846RUN9ZJ20' Error Messa...
THE BACKGROUND: FC Webmail and Workflow uses Apache Tomcat Server that does require Java to be installed on server. Tomcat always looks for environment variable JRE_HOME that points to the location of java in the system before the FC software is lau...
INTRODUCTION With the release of File Catalyst Direct 3.0.1, Central will provide the ability to enable external access to its database of transfer information. First, a little basic information: Central uses a Derby database to store its data. Thi...
PROBLEM: Upgrading FC Direct Server to 3.1 b12 did not properly import all user accounts. SOLUTION PART 1 Download version 3.1 build 14 or newer. SOLUTION PART 2 * Stop FC Direct Server * delete file .fcdb (located in installation di...
In the past FileCatalyst/Unlimi-Tech used its own method of showing applets in browsers. As more browsers became available, Java took it upon themselves to release a standard way to deploy these applets within the browser. This article will show you ho...
With the release of Java 1.7.0_21, Oracle has modified the way we make Runtime calls, including setting up FileCatalyst software to run as a service. We have two work arounds that will work with versions 3.1 build 27 and older. First options is ...
Versions of Tomcat older than 6.0.37 do not support Java 1.7. In order to use Java 1.7+ you must upgrade your Apache-tomcat to the new version. The process to upgrade Apache-tomcat on Windows is as follows: - Download the latest version of Tomcat...
PROBLEM: When attempting to install FC Direct service in CentOS Linux the command line prompt exhibits error: _[root@cent53-64-qgmr service_wrapper]# ./install.sh_ _[......]_ Unable to load service. Start/Stop script is currently placed in ...
If when you are setting up your FileCatalyst Direct Server you get the following error, Direct Server error Advanced-->Miscellaneous-->Time Value (12:00am invalid) To resolve it enable advanced view on the FileCatalyst Server; the check is located und...
To do before hand: * Request Workflow license key * Download the latest WAR file for Workflow (workflow.war), it's contained within fcwebworkflow_war.zip that you can download from our website When you have the license key and the war file perform ...
Logs are one of the first pieces of information requested by FileCatalyst Support and we have a lot of them. Below is a list of those viewed as most useful from a support perspective and their default locations. If support has requested logs for a given e...
When accessing our UnlimitedFTP Online service there are a couple of options; FREE: Provides a free web-based interface to your FTP server from anyplace. PERSONAL: Provides a web-based able to force HTTP tunneling past firewalls BUISNESS:.Cust...
LAUNCHING FILECATALYST SERVER FROM THE AWS MARKETPLACE. Visit the FileCatalyst Direct Server link: https://aws.amazon.com/marketplace/pp/B00EPNJGQC/ [1] Click Continue to proceed to launch an instance. You have 2 options here. The one we are ...
Edit the following lines in the .js file to bring back the old buttons: useToolbar : "false", //Set to false to revert to legacy GUI. Default true useBottomToolbar : "false", //Set to false to revert to legacy GUI. Default true
Some international versions of Windows are causing file listings to not be displayed properly. This has been seen when browsing a remote server directory structure by pressing the "connect" button on a HotFolder site configuration. Common server-sid...
Using Hotfolder with caching enabled to upload a file to a mounded drive and getting the following error? String index out of range: -1 Mon Oct 28 10:35:49 PDT 2013 - Error: String index out of range: -1 when trying to upload to a fileset remote fol...
With the release of OSX 10.9 Maverick and using the new Safari browser(v7.0) Apple has again tightened security for using Java applets by blocking access to the local file system. When applets which need to access the file system are launched, they wil...
With update 7u45 Java announced its intention to introduce new security requirements in an upcoming release by adding the following warning in yellow "This application will be blocked in a future Java security update because the JAR file manifest does not...
If users running Internet Explorer 7 or Internet Explorer 8 browsers see the following error when attempting to download individual files (not the download all button) across a forced HTTPS connection: "Unable to download ftpservlet from
If you have users that "can not see directory listings", "can not edit folder names", "user can not browse destination" or any Java application that interacts with the file system level. This will not always block transferrs. The reason could be a l...
With the release of FileCatalyst Direct 3.4, we have updated our installers for both Windows and Mac OSX. From the Windows point of view there are two significant changes. Mac installers, however, use an entirely new approach. Windows installers now aut...
This article is no longer current. Please see the Hotfix patch for FileCatalyst Webmail/Workflow instead: http://support.filecatalyst.com/index.php?/Knowledgebase/Article/View/244/3/fcweb---java-7-u51---hotfix---tomcat-restart-not-required [1] _(...
With the IE 11 browser's latest release users are being prompted that their Java plugin is invalid and following the link to reinstall takes them to Java.com. The cause of this is a change in how IE 11 is deployed from the deployJava.js This will eventu...
With the release of Java 1.7.0_51 LiveConnect call will be blocked to all older versions of Java. The way to resolve this issue is to update the Java version to the same security baseline (7u51). If updating the Java version is not a practical solutio...
Most information in this artcle came from the following link: http://www.29west.com/docs/THPM/udp-buffer-sizing.html [1] You can also find configuration information for UDP buffers here: https://access.redhat.com/site/documentation/en-US/JBoss_Enter...
This hotfix addresses the following issues in Webmail and Workflow: - With Java 7u51, new security requirements were introduced to run Java Applets. This patch will allow the end users to run the applets in Webmail/Workflow with Java 7u51 - This patch...
Apple has again tightened security for using Java applets by blocking access to the local file system. When applets which need to access the file system are launched, they will only list files that "everyone" has permissions for. Our research uncovered a...
SYMPTOMS: Button to launch java admin applets in FileCatalyst Central are hidden when browsing with Chrome on a touch-enabled Windows machine. In addition the "Administrative Tools" icon will NOT be a gear. ANALYSIS: Javascript has a feature which pr...
We've been contacted by several customers about the recently announced Heartbleed SSL bug (see http://heartbleed.com/ [http://heartbleed.com/]), and if this applies to FileCatalyst products. FileCatalyst products do utilize SSL (including server-side so...
FILECATALYST PERFORMANCE AND WINDOWS INDEXING version: 1.3 release date: June 2014 author: Support@filecatalyst.com   Related Products & Platforms FILECATALYST PRODUCTS RUNNING ON WINDOWS OPERATING SYSTEMS Version - any   OVERVIEW Runn...
Knowledge Based Article Configuring FileCatalyst on Microsoft Azure [https://azure.microsoft.com/en-us/] version:1.1 release date: July 2014 OVERVIEW Azure is Microsoft's cloud platform that enables applications to be deployed across a high avai...
With the recent Java 7 update 65 release, some Windows 7 users are having trouble loading FileCatalyst and Unlimi-Tech applets. The issue occurs on all web browsers in Windows 7 only. The issue does not seem to affect Windows 8 or 8.1. In addition. the ...
The sample provided below is a Java class, which performs REST calls to Central to accomplish its work. You don't need Java to make the calls; this could have been a javascript or C# .NET application. To make this work, the customer will need to inclu...
Unable to launch applet using Chrome or Firefox from a site using traditional asp.net, but Internet Explorer will launch the applets. The following line may be the issue This line in the configuration was causing the problems:
OVERVIEW If you run into issues while using a FileCatalyst web application (as of this writing, Workflow, Central, and Transfer Agent) or certain Unlimi-Tech transfer applets, there are two important reasons for knowing how to view and understand the Ja...
In product testing for the recently released Transfer Agent, we encountered an issue with Mac OSX using JDK 1.7.0+ Occasionally in file transfers, the transfer rate will crawl to nothing, and you may even see a Mac crash dump similar to the following: ...
This article details how to enable anonymous access to your FileCatalyst Direct Server in a Linux environment using command-line only. 1) Server Configuration * Start your Filecatalyst Direct Server as a service [http://download.filecatalyst.com/dow...
FILECATALYST  SERVER Windows: * Shutdown all the standalone applications such as remote desktop * Open 'Services Manager' by clicking on 'Start', search for services.msc, and then run that application * Locate the FileCatalyst Server module and ...
This is a guide on how to reset your Workflow template and create a empty background for your login page. When customizing your login page for FileCatalyst Workflow, you may notice that your fonts don't match, or that they are different sizes. This occu...
FileCatalyst Direct, Workflow, and Webmail require certain firewall ports to be opened on your AWS/Amazon/EC2 instance. Default Ports for Direct are: 21 (FTP), 990 (FTPS), 22 (SFTP), 8000-8999 tcp/udp (Data), 12400 (Remote Admin) Default Ports for Wor...
If you have installed or upgraded our Webmail or Workflow products and now have users that are unable to load the websites with older versions of Internet Explorer, this could be a known caching issue problem with Internet Explorer versions 7, 8 and 9. ...
* STOP FILECATALYST CENTRAL  If you are running FileCatalyst Central as standalone (e.g. running fc_central_start.sh or fc_central_stop.sh script), you need to first shut FileCatalyst Central down before executing an upgrade. The following commands can...
The FileCatalyst Direct Suite of software has been released with new build that contains a security fix for the POODLE vulnerability. This web attack has affected many Windows operating systems, as well as numerous Linux platforms and Macintosh OS X users...
If you are attemping to launch any of our web-based FileCatalyst applets and are redirected to the Java download page, this is due to a disparity between the type of Java installed on your system and the type of web browser you have installed. If your J...
THIS ARTICLE WILL GUIDE YOU THROUGH THE STEPS INVOLVED IN UPGRADING OR INSTALLING JAVA ON YOUR SYSTEM. OPERATING SYSTEMS IMPACTED: Windows, Mac OS X, and Linux FILECATALYST APPLICATIONS IMPACTED: All FILECATALYST APPLICATION BUILDS: Direct Suite 3.x...
When your clients use HTTPS as a connection method and are unable to launch the upload applet, their Java settings may be at fault. The error in question appears with the typical generic message, "Error. Click for details". When clicking this message,...
How do I patch/workaround Tomcat for SSL TLS Logjam vulnerability? https://weakdh.org/ [https://weakdh.org/] This patch should be done at the same time as the POODLE fix [http://support.filecatalyst.com/index.php?/Knowledgebase/Article/View/265/0/work...
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