Knowledgebase : Technical Support > FileCatalyst Direct

OVERVIEW The contents of the log files can be invaluable in helping to diagnose many of the common issues that affect a FileCatalyst installation.  While not always definitive they are an invaluable resource when looking for the source of an issue.  Logs are commonly found within the install folder of the product under the folder Logs.  (for an overview of log locations see: FileCatalyst Direct Suite Log Locations by Product - http://support.filecatalyst.com/index.php?/Knowledgebase/Article/Vi...
OVERVIEW This article will give a quick walkthrough of the installation or upgrade of an SSL Certificate with the generation of a Certificate Signing Request (CSR) into FileCatalyst Central. These instructions assume you acquired your certificate from Thawte and that steps from another provider may differ. In step 4 of the resolution, the resulting file will be a self-signed .keystore file. This can also be used in place of a Trusted SSL Certificate but it is not recommended as a best practi...
OVERVIEW Logs are one of the critical pieces of information requested by FileCatalyst Support. Below is a list of those viewed as most useful from a support perspective and their default locations. If support has requested logs for a given event please remember that they are rotated every 24 hours at the time set in the configuration file and archived with the dates shown in the name. The default location is dictated by the O/S version and is established during the initial install. If the Fi...
OVERVIEW When buying a certificate from a certificate vendor, you will receive or download your certificate in one of several forms or file formats depending on who you purchased it from and the purpose you requested it for.  This guide will cover two formats; PFX and CRT (or a variant).  You need to buy or have a certificate for FileCatalyst Server authentication. The FileCatalyst Server will not be on the list of selectable servers when you order your certificate, so you will likely need to ...
OVERVIEW The FileCatalyst Server uses a self-signed certificate (by default) to encrypt communications over the Secure Server Port. This port is used to authenticate users to the FileCatalyst Server and pass messages from the Server to various client-side FileCatalyst applications. The self-signed certificate can be replaced by one obtained from a Trusted Certificate Authority, such as Thawte and GoDaddy or you can import your own self-signed certificate.  The Strict SSL feature in the FileCa...
Overview According to the knowledge base article here [https://en.avm.de/service/fritzbox/fritzbox-7390/knowledge-base/publication/show/663_No-DNS-resolution-of-private-IP-addresses/], "A computer in the FRITZ!Box home network (192.168.178.29) cannot access a web server on the same home network because the DNS request for this web server (my_domain.de) is answered with an IP address in the same home network (192.168.178.20)."   "For security reasons, the FRITZ!Box suppresses DNS responses that...
FILECATALYST DIRECT RELEASE NOTES  NOTICE: JAVA 1.7+ IS REQUIRED FOR ALL FILECATALYST PRODUCTS. VERSION 3.7.1 BUILD 23 - _SEPTEMBER 22ND, 2017_ FIXES: * ALL - Improved GlobalByteBuffer to minimize memory fragmentation. * ALL - Flag "unlimited.fc.maintain_uid_gid" can be used to maintain UID/GID instead of username/groupname. * SERVER - Incoming FTP transfers takes all bandwidth from UDP transfers with 3.7.1 servers. * SERVER - SMB file system driver is running in debug mode. * ...