Knowledgebase : Technical Support > FileCatalyst Workflow and Webmail

OVERVIEW The FileCatalyst Web Suite is shipped with an internal database (HSQL DB) which should only be used for testing purposes. The HSQL Database is a lightweight tool which does not offer any backup or recovery options. Before any FileCatalyst Web Deployment is moved into production it is imperative that an external database is used. We recommend the MySQL Community Server. ENVIRONMENT FileCatalyst Workflow v4.7 and later. FileCatalyst Webmail v4.7 and later. RESOLUTION NOTE: Bef...
ENVIRONMENT FileCatalyst Workflow and Webmail all versions. OVERVIEW This article will give a quick walkthrough of the installation procedure or the upgrade of an SSL Certificate with the generation of a Certificate Signing Request (CSR). For an additional fee, our FileCatalyst Support team can assist you with this process. Please contact your account representative for more details. This fee is waived if the SSL Certificate is purchased from FileCatalyst. We use Thawte as our Trusted Ce...
OVERVIEW This document outlines the files and folders that are needed for a recovery scenario. ENVIRONMENT FileCatalyst Direct Suite v3.4 and later. RESOLUTION FileCatalyst Direct Server: * Data Assuming your data is not being stored on a mounted device with its own backup process, the data directory will need to be backed up. * Database FileCatalyst Server database is labelled .FCDB. This is backed up internally in our FILECATALYST SERVERBACKUP folder daily and on service restart...
OVERVIEW This article will give you a brief summary on how to uninstall various FileCatalyst Products in Linux, Mac OSX, and Windows Environments. ENVIRONMENT FileCatalyst Server v3.4 and later. FileCatalyst HotFolder v3.4 and later. FileCatalyst TransferAgent v3.5 and later. FileCatalyst Central v3.5 and later. FileCatalyst Workflow v4.9 and later. FileCatalyst Webmail v4.9 and later.   RESOLUTION NOTE: You may need elevated access to perform some of these commands FileCata...
OVERVIEW Every instance that is deployed on Amazon EC2 must have Firewall and specific ports configured. By default, most of the ports that are needed are not open for TCP or UDP connections. The FileCatalyst Server, FileCatalyst Workflow, and FileCatalyst Webmail deployments all need to have their respective ports opened for connectivity and data transfer. This article will walk you through a typical security group setup for an Amazon EC2 instance. The default ports for FileCatalyst Direc...
RELEASE INFORMATION As of January 2015, Webmail is discontinued. The latest version of FileCatalyst Webmail (v4.9.6 release date: Feb 24, 2016) only contains critical fixes and updates. The Windows Installer for Webmail has been discontinued starting in version 4.9.6. Until Aug 30th, 2016 only critical updates to Webmail will be released. No updates to Webmail will be offered after Aug. 30th, 2016. All the functionality of Webmail is now included in a product called FileCatalyst Workflow. We e...
In the current version, administrators will need 2 accounts--their admin account and their user account. Future versions will likely feature a method for switching between user and administrator mode in order to give those people a more seamless experience. ****Status Update **** As of December 17, 2007 a new Switch To User button has been introduced that permits admins to switch between user and admin interfaces. This new feture is availbale in all Enterprise versions of FC Web, Files...
Rather than forwarding to a distribution list from within the application, the best approach is to set up a rule in Outlook or other e-mail client (assuming it supports rules and filters) which will forward the request email to your list. Since the request email features a very specific subject line ("New User XYZ"), you could use this subject line to trigger your rule.
Note: This article assumes that you are using Apache Software Foundation's Tomcat 6.0 to deploy a server application (Unlimited FTP Servlet, FileCatalyst Web, Files2U, Doctera). It is likely that the information and files provided will also work with Tomcat 5.5 or 6.x+, but only 6.0 has been tested. Always make backups before replacing or modifying files. --- Tomcat's default logging characteristics are more than up to the task of recording a huge number of messages; the daily rotation is su...
In the past FileCatalyst/Unlimi-Tech used its own method of showing applets in browsers. As more browsers became available, Java took it upon themselves to release a standard way to deploy these applets within the browser. This article will show you how to migrate the legacy javascript files to use the new deployJava method. Before making any changes, make a backup of your existing JavaScript file or server side script file that contains the JavaScript code to launch the applet. Download t...
There are usually 5 steps required by the user to complete a job in FileCatalyst Workflow: * Log in to the system * Click on "create a new Job" * User selects and completes one of their available order forms, with the user providing meta data for the upload * Click on "upload files", at which point the user selects files from their local system and uploads them to the server * Click on the final confirmation It is sometimes beneficial to skip some of those steps. Here is how you ca...
OVERVIEW FileCatalyst Workflow ships with the following default Super Admin User credentials: Username: init Password: aaaaa These are not ideal for a live production environment so we recommend modifying this prior to taking your deployment live. ENVIRONMENT FileCatalyst Workflow v4.7 and later. FileCatalyst Webmail v4.7 and later. RESOLUTION To change these credentials first log into FileCatalyst Workflow as the Super Admin User (init) and navigate to the MODIFY CONFIGURATION ...
OVERVIEW All of our FileCatalyst Products are installed with default memory limits, including both initial reserve and maximum memory. However, these can be configured to fit your specific needs and environment. This article will go through the configuration process for FileCatalyst Workflow or Webmail for Windows, Linux, and MacOSX NOTE: * For all environments: If you are using a 32-bit Operating System or Java 32-bit, the maximum memory you can define for JAVA is limited to 1.5GB of mem...
OVERVIEW FileCatalyst Webmail and Workflow uses Apache Tomcat Server that does require Java to be installed on the machine for the Web Server to access the Java Virtual Machine. Tomcat always looks for the environment variable JRE_HOME that points to the location of Java in the system before the FileCatalyst Webmail or Workflow WAR file is deployed. In a Linux Operating System, the variable JRE_HOME often is not automatically set or updated after the Java is installed. This issue occurs more...
OVERVIEW The FileCatalyst Web Suite is shipped with an internal database (HSQL DB), this should only be used for testing purposes. The HSQL Database, is a lightweight tool that does not offer any backup or recovery option. Before any FileCatalyst Web Deployment is moved into production it is imperative that an external database is used. We recommend the MySQL Community Server. ENVIRONMENT FileCatalyst Workflow v4.7 and later. FileCatalyst Webmail v4.7 and later. RESOLUTION NOTE: Befo...
OVERVIEW This is a guide on how to reset your Workflow template and create an empty background for your login page. When customizing your login page for FileCatalyst Workflow, you may notice that your fonts don't match or that they are different sizes. This occurs when the templates have been customized and certain fields have changed from the defaults. In this case, it is a good idea to reset your template. ENVIRONMENT FileCatalyst Workflow v4.7 and later. FileCatalyst Webmail v4.7 and ...
OVERVIEW A Workflow download link can be set to expire after a set number of days. In this article we will use the example of 1 day, however, this can be changed to reflect the expiry time your deployment requires. ENVIRONMENT FileCatalyst Workflow v4.8 and newer. FileCatalyst Webmail v4.8 and newer. RESOLUTION To attach an expiry date to the download link we will need to create a Job Data Field, append it to a Form and set the expiry date.   Create Job Data Field: 1) Login to ...
OVERVIEW The Workflow landing page automatically formats the company logo to align to the left. The page was designed to place the logo image on the top left portion. ENVIRONMENT FileCatalyst Workflow v4.8 and later. FileCatalyst Webmail v4.8 and later.   RESOLUTION This can be achieved by editing the Application Common Style Sheet (CSS). * Login to the FileCatalyst Workflow as the Super User, by default it is Init and we strongly recommend changing this if you still use Init. ...
OVERVIEW The Workflow Logon page can be customized to display a message from the administrator or to show a service message to users.   ENVIRONMENT FileCatalyst Workflow v4.8 and later. RESOLUTION This can be achieved by editing the HTML Header configuration for the Logon Page and the Application Common Style Sheet (CSS). HTML Header Configuration * Login to the FileCatalyst Workflow as the Super User, by default it is Init and we strongly recommend changing this if you still u...
OVERVIEW When your clients use HTTPS as a connection method and are unable to launch the upload applet, their Java settings may be at fault. The error in question appears with the typical generic message such as: _Error. Click for details._ When clicking this message, you will see a more in depth message: _Application Error_ _ClassNotFoundException_ _unlimited.fc.client.FileCatalystCartFCWeb.class_ ENVIRONMENT FileCatalyst Workflow v4.9.4 and later. FileCatalyst Webmail v4.9....
OVERVIEW When attempting to launch any of our web-based FileCatalyst Applets and are redirected to the Java download page, this is due to a disparity between the type of Java installed on your system and the type of web browser you have installed. If your Java version and your web browser are different bit architecture types, and 32-bit or 64-bit, your system attempts to correct this. ENVIRONMENT FileCatalyst Workflow v4.0 and later. FileCatalyst Webmail v4.0 and later. FileCatalyst ...
OVERVIEW MySQL tables may need to be repaired if the following errors are found in FileCatalyst Workflow or FileCatalyst Webmail logs: _2013-01-14 16:08:45,686 ERROR sys - Error on Query: SELECT * FROM DOCTERA_PRINTFILES WHERE jobID='OO1EU846RUN9ZJ20'_ _Error Message is: Table 'DOCTERA_PRINTFILES' is marked as crashed and should be repaired_ _2013-01-14 16:08:45,686 ERROR user - Error in getFilesForJob _ _java.sql.SQLException: Table 'DOCTERA_PRINTFILES' is marked as crashed and should be re...
OVERVIEW When installing FileCatalyst Webmail or Workflow from the Windows Executable that we provide, you may encounter an issue when trying to start the FileCatalyst Webmail or Workflow Service. This is due to either Java not being configured properly on your machine or User access Control permissions. The following article will show a workaround to help you get it configured as a service. ENVIRONMENT FileCatalyst Workflow v4.9.4 and later. FileCatalyst Webmail v4.9.4 and later. Wind...
OVERVIEW For every job submission in FileCatalyst Workflow, an email message is sent out to the User and/or Administrator. These email messages can be configured with the customized content. This article will walk you through adding custom content in an email message. ENVIRONMENT FileCatalyst Workflow v4.9 and later. FileCatalyst Webmail v4.9 and later. RESOLUTION * To allow senders to enter a custom subject of the email message sent to the recipient, the following tasks should be p...
OVERVIEW In FileCatalyst Workflow, it is possible to add a Job Data Field which will allow the end user to send files to any email address and have the system notify the sender when the status of the Job has been changed. This article will guide you through adding this field to your order form. ENVIRONMENT FileCatalyst Workflow v4.9 and later. RESOLUTION * Log into FileCatalyst Workflow as the Super Admin User. * Click on MODIFY CONFIGURATION and go to the ORDER FORMS under the Job...
OVERVIEW When connecting to a landing page of a Tomcat Web Server directly at http://mycompany.com/ [http://mycompany.com/] you will not be redirected to FileCatalyst Workflow or Webmail automatically. This will hit the landing page of the Tomcat Server. For FileCatalyst Workflow or Webmail to be accessed there must be a /workflow or /fcweb appended to the end of the URL. We can edit the index page in the Root folder of the Tomcat Web Server so that URLs can be redirected to Workflow or Webm...
OVERVIEW When uploading files to FileCatalyst Workflow or Webmail using the HTML Form Upload, there may be many dropped connections or no connectivity for links with high latency (>300ms). During an upload via HTML form (not the Java Applets) the transfer can sometimes be interrupted with timeouts and restarts or the upload progress status window will not update and will show a Page Not Found or Page Can't be displayed error. ENVIRONMENT FileCatalyst Workflow v4.9 and later. FileCatalyst...
OVERVIEW Logs are one of the critical pieces of information requested by FileCatalyst Support. Below is a list of those viewed as most useful from a support perspective and their default locations. If support has requested logs for a given event please remember that they are rotated every 24 hours at the time set in the configuration file and archived with the dates shown in the name. Environment FileCatalyst Workflow v4.9 and later. FileCatalyst Webmail v4.9 and later. Resolution NO...
OVERVIEW In IPv4, the local machine loopback IP 127.0.0.1 is mapped to the hostname _localhost_. For the majority of testing situations, this will be fine. However, there are a few reasons you might want to associate your local machine with your organization's public domain name or even an arbitrary domain name but yet have this name resolve entirely on the local machine instead of the public internet. For example: * You are testing SSL certificates and are using a production certificate. ...
OVERVIEW When a connection comes into the Tomcat Web Server it can be directed to use an HTTPS Socket rather than a non-secure HTTP Socket. Tomcat allows a configuration where HTTPS can be enforced only by the Workflow or Webmail deployment or a server wide rule can be enforced. This article will discuss the how to redirect connections to HTTPS using the Tomcat Web Server. It is not necessary to use a server wide rule and an application wide rule. Environment FileCatalyst Workflow v4.9 an...
OVERVIEW On a default landing page of Filecatalyst Workflow, there are a few elements that can be removed if you do not want them exposed to your clients. These changes can be made through some small Custom Style Sheet (CSS) tweaks and through the adjustment of the Language File. The elements that this article will edit are: * _First Time Users? Register Here!_ * _Forgot your password? Get your password here_ * _Save password on this computer_ * _Public Access (button)_ * _Want to ...
OVERVIEW FileCatalyst Workflow offers full control and customization of your deployment. It allows administrators or web architects to provide the connecting client with the look and feel of the companies design. One configurable element is the Footer of a web page. Many IT Admins have used this area to attach a message to the clients offering contact details and hours of operation. This is just one example of a use case for the footer. This element can be configured through the Admin Console ...
OVERVIEW After upgrading any FileCatalyst TransferAgent Deployment, such as FileCatalyst Link or FileCatalyst Workflow, the client side previously connected using FileCatalyst TransferAgent Client Application may have issues reconnecting to the source server. The local storage on the browser stores information about the TransferAgent deployment and caches these elements for future reference. This information gets populated into the Web Browsers local storage when a connection is _Allowed _thro...
PRODUCTS: FileCatalyst Direct (server), Webmail and Workflow OPTION 1:  Use IPTables iptables -t nat -A PREROUTING -p tcp --dport 80 -j REDIRECT --to 8080 Replace 80 with the low port of your choice and replace 8080 with the actual port the server is listening on OPTION 2: Use authbind. The authbind package is designed to allow users to bind servers upon a low-numbered port. The package is available for most Linux platforms. Debian Example: root@lappy:# apt-get install authbind ...
If you installed FC Direct / Webmail / Workflow on Linux/Unix and after a few hours of Tomcat or FC Server running you notice that the server is not responding or image files are not loading or Java applets are not loading. Or you see an error "Too many open files" in the logs. Make sure that you don't have any limits for maximum open files. To view all available resource limits, type ulimit -a. ulimit -a core file size (blocks, -c) 0 data seg size (kbytes, -d) unlimited file size (bl...
ENVIRONMENT FileCatalyst Direct Suite v3.0 and later. OVERVIEW Communication between the Client Side software and the FileCatalyst Server is always done through the Control Socket or Command Channel. This connection is usually configured over a non-secure Port such as 21 or a Port secured using SSL, such as 990. The login credentials and commands like, GET, PUT, LS and more. Once the credentials are verified between the FileCatalyst Server and the Client Side software, a separate link is...
OVERVIEW Some networks will have IPV6 enabled by default and this may cause an issue with licensing products. This is an issue that has been reported for customers using Unlimi-tech Applets and FileCatalyst Applets. Microsoft has posted a Knowledgebase Article on how to disable IPV6 globally and for a specific NIC. These solutions can be deployed automatically or manually. The guide can be accessed here: https://support.microsoft.com/en-us/kb/929852 [https://support.microsoft.com/en-us/kb/...
OVERVIEW TransferAgent on Windows 8 and later may not be able to list Mapped Network Drives (with drive letters). This is due to a Microsoft setting in their User Access Control (UAC). Microsoft's implementation of User Access Control (UAC) in Windows 8 restricts the visibility of mapped network drives to TransferAgent and other Windows services. Rather than disabling or lowering the UAC levels, a registry entry can be added to allow the TransferAgent application to access these drives. ENVI...
OVERVIEW With the upgrade to Windows 10 and Windows Server 2012, there is a web browser upgrade from Microsoft that replaces Internet Explorer with Edge Browser. ENVIRONMENT FileCatalyst Workflow v4.7 and later. FileCatalyst Webmail v4.7 and later. FileCatalyst Java Applets v3.4.2 and later NOTE: These products are affected only in a Windows 10 or Windows Server 2012 environment using Java (JRE/JDK) version 8 and later.   FREQUENTLY ASKED QUESTIONS Oracle has released a memo on...
OVERVIEW This article describes how to change Data Ports of the Internal FileCatalyst Server, which is deployed with FileCatalyst Workflow and FileCatalyst Webmail as the backend FTP Server. These ports can be changed through the FileCatalyst Server Remote Administration Web Applet or a standalone installation of the FileCatalyst Server Remote Admin. For the purposes of this article, we will make the changes utilizing the Web Applet which can be launched only through Firefox or Internet Explor...
OVERVIEW Any FileCatalyst application that previously used embedded Java applets in a browser has a migration path to FileCatalyst TransferAgent. Moving forward with this solution, we have been able to bring functionality of this product into: * Google Chrome v42 and newer. * Firefox v40 and newer. * Internet Explorer v10 and newer.   In Internet Explorer, users have found that the application "stalls" at the "_Launching TransferAgent_" loading screen. In most cases, this is not an a...
OVERVIEW Restricting access to users that are not within a specific Active Directory or LDAP group is possible within FileCatalyst Workflow and FileCatalyst Direct. ENVIRONMENT FileCatalyst Server v3.5 and later. FileCatalyst Workflow v4.9.5 and later. FileCatalyst Webmail v4.9.5 and later. RESOLUTION The following Context String is an example where any user in the _Sample_GP_ group will be denied access: _SECURITY_PRINCIPAL=section{userinput} _ _SEARCH_FILTER=(&(sAMAccountName...
OVERVIEW If you run into issues while using a FileCatalyst Web Application (such as Workflow, Central, and TransferAgent) or certain Unlimi-Tech transfer applets, there are two important reasons for knowing how to view and understand the JavaScript console: * The support team may ask for additional information, such as the errors being reported. * To spot any errors you may have introduced in a configuration file. ENVIRONMENT FileCatalyst Workflow v4.9.4 and later. FileCatalyst Tran...
OVERVIEW Apple has tightened security for using Java applets by blocking access to the local file system. When applets are launched from the Safari Browser, they will need to access the local file system and this has been identified as a security risk for some users using Mac OSX. For applets to run, the listing that is returned by the file system needs to be accessible to the applet that requests it. When applets that need to access the file system are launched, they will only list files that...
OVERVIEW In Mac OSX release 10.8 Mountain Lion there are clients who have seen a warning message when trying to install our FileCatalyst Products. The message states _your security preferences allow installation of only apps from the Mac App Store and identified developers._ Beginning in Mac OSX 10.7.5, Mac introduced a feature called _Gatekeeper_ to protect OSX machines from unregistered applications. The default permissions set were changed from _Anywhere_ to _Mac App Store and identified ...
OVERVIEW This article will provide a guide on how to enable the Java Console for MacOSX. ENVIRONMENT FileCatalyst Applets v3.4 and later. FileCatalyst Workflow v4.9 and later. FileCatalyst Webmail v4.9 and later. Unlimi-tech Applets all versions. MacOSX Environment. RESOLUTION * After Java JDK or JRE are installed open SYSTEM PREFERENCES through Apple Menu. * Open JAVA application. * When the new window opens, navigate to the ADVANCED tab. * Scroll down and select the S...
OVERVIEW A Distribution job allows a client to submit a set of files and send them to a list of users for download. When a user receives an email to download files from a FileCatalyst Workflow/Webmail deployment, the default email contains the access link and some generic particulars about the files available and the total size. All forms in FileCatalyst Workflow or Webmail can be modified to add a layer of security to access the download page for files sent to a client. Enabling and adding th...
With older versions of our web applications, users might enter a large number of recipients into their list (exceeding 256 characters), resulting in the error: Error saving transaction, Exception saving job, Data truncation: Data too long for column 'RecipeintEmail' at row 1 This means that the 30 emails exceeded the maximum length of the field in the database. The data type for the recipient's field needs to be changed, thusly: On the Server go to Start - All Programs - MYSQL Administrato...
OVERVIEW When FileCatalyst Workflow has been installed using the Windows Executable Installer, it sets the default landing page to an install confirmation page rather than forwarding traffic to the initial log on page. This article only applies to the Windows Operating Systems only and as of the publication date of this article, the Windows Executable Installer for FileCatalyst Webmail is no longer. The last available release for this installer is v4.9.5. ENVIRONMENT FileCatalyst Workflo...
OVERVIEW There are many steps to limit access to a download page when using FileCatalyst Workflow. The current behavior of the application will not expire links to the download page automatically. This guide will walk you through the steps to disable the download link the client receives in their email. There are some limitations to this solution: * If you send a job with multiple files, for example, 5 files and the user that receives the package only downloads 3 out of 5 files, the Job St...
You can find configuration information for UDP buffers here: https://access.redhat.com/site/documentation/en-US/JBoss_Enterprise_Web_Platform/5/html/Administration_And_Configuration_Guide/jgroups-perf-udpbuffer.html [https://access.redhat.com/site/documentation/en-US/JBoss_Enterprise_Web_Platform/5/html/Administration_And_Configuration_Guide/jgroups-perf-udpbuffer.html] Please give this page a read. This article explains the impact of UDP buffer sizes on high-speed transfers. It also tells h...
FIPS 140-2 COMPLIANT MODE FOR SUNJSSE Reproduced from http://download.oracle.com/javase/7/docs/technotes/guides/security/jsse/FIPS.html In Sun's Java SE implementation version 7 or later, the SunJSSE provider, which contains the SSL/TLS implementation, can be configured to operate in a FIPS 140-2 compliant mode instead of its default mode. This document describes the FIPS 140-2 compliant mode (subsequently called "FIPS mode"). CONFIGURING SUNJSSE FOR FIPS MODE SunJSSE is configured in FIPS ...
LAUNCHING FILECATALYST SERVER FROM THE AWS MARKETPLACE. Visit the FileCatalyst Direct Server link: https://aws.amazon.com/marketplace/pp/B00EPNJGQC/ [https://aws.amazon.com/marketplace/pp/B00EPNJGQC/] Click Continue to proceed to launch an instance. You have 2 options here. The one we are going to describe is the "1-Click Launch". The other one is the "Launch with EC2 Console" which takes you to the EC2 Console page where you can customize your instance. USING THE 1-CLICK LAUNCH Review...
OVERVIEW The POODLE attack (which stands for "Padding Oracle On Downgraded Legacy Encryption") is a man-in-the-middle exploit which takes advantage of Internet and security software clients' fallback to SSL 3.0. This can be remedied by specifying the specific SSL Protocol to be used by the Tomcat Web Server Connector. This patch should be done at the same time as Logjam TLS Vulnerability Fix. You can access the Knowledgebase Article here: HTTP://SUPPORT.FILECATALYST.COM/INDEX.PHP?/KNOWLEDG...
OVERVIEW In this article, we will address the Logjam Vulnerability and simultaneously harden the Tomcat Web Server to prevent a POODLE attack. The deployment of these patches should be done together. A full technical brief is available at https://weakdh.org/. [https://weakdh.org/] This site also contains details on the Logjam Vulnerability and what weaknesses are exploited.   You can access the Knowledgebase Article for the POODLE Fix here: http://support.filecatalyst.com/index.php?/Know...
OVERVIEW Google has made changes in the default settings of Chrome version 42, released April 14th, 2015, that block Java applets from running in that browser. This is part of Google’s announced strategy (http://blog.chromium.org/2014/11/the-final-countdown-for-npapi.html [http://blog.chromium.org/2014/11/the-final-countdown-for-npapi.html]) of eliminating all NPAPI (or NP-API) applet support by September 2015. For FileCatalyst users, this means that right now you are going to be unable to...
Overview According to the knowledge base article here [https://en.avm.de/service/fritzbox/fritzbox-7390/knowledge-base/publication/show/663_No-DNS-resolution-of-private-IP-addresses/], "A computer in the FRITZ!Box home network (192.168.178.29) cannot access a web server on the same home network because the DNS request for this web server (my_domain.de) is answered with an IP address in the same home network (192.168.178.20)."   "For security reasons, the FRITZ!Box suppresses DNS responses that...
__OVERVIEW:   When trying to create a new job in FileCatalyst Workflow after an upgrade or a fresh install an error is generated: _HTTP Status 500 - Unable to compile class for JSP:_ _type Exception report_ _message Unable to compile class for JSP:_ _description The server encountered an internal error that prevented it from fulfilling this request._ _exception_ _org.apache.jasper.JasperException: Unable to compile class for JSP:_ _An error occurred at line: [244] in the generated java fil...
OVERVIEW It's relatively easy for you to change your FileCatalyst Workflow site's default favico image, the icon that appears on browser tabs when people connect to your site. This image is hosted on your local web server, in the case of FileCatalyst Workflow, it is Apache Tomcat.  ENVIRONMENT FileCatalyst Workflow all versions. Apache Tomcat v6.0, v7.0 and v8.0. RESOLUTION To change this from the default FAVICO.ICO file, navigate to the _Tomcat/_webapps_/ROOT_ folder and replace the existi...
OVERVIEW Every deployment of FileCatalyst Workflow or Webmail is shipped with an Internal FTP only FileCatalyst Server. The default path where the storage points to is within the Workflow or Webmail configuration folder. It is important that the FTP data and deployment configurations should be separated, for various reasons.  The resolution method in this article can only be performed in Firefox or Internet Explorer as the usage of a Java Applet is required. Environment FileCatalyst Webm...
OVERVIEW This article describes how to upgrade an existing FileCatalyst Workflow installation to the latest release version. It is assumed that Workflow is deployed on Apache Tomcat. Please note if after your upgrade your Language File entries do not show, you will need to restart the Tomcat Web Server. ENVIRONMENT FileCatalyst Workflow v4.7 and later. RESOLUTION Download Update: You will need the latest WAR file from our website http://download.filecatalyst.com [http://download.filec...
OVERVIEW If an existing install of FileCatalyst Workflow and Webmail needs to be moved/migrated/changed to an install on a new machine and the existing settings need to be maintained. This guide will provide instructions on how to backup your settings and export them to a new machine. Please note if after your upgrade your Language File entries do not show, you will need to restart the Tomcat Web Server. Environment FileCatalyst Workflow v4.9 and later. FileCatalyst Webmail v4.9 and late...
OVERVIEW FileCatalyst Workflow v4.9.9 introduced a new feature called Strict Security. This feature requires the use of the Administration account on the FileCatalyst Server to create and authenticate Virtual Users on the FileCatalyst Server. On Workflow deployments which have a large volume of activity the Server Remote Admin connections can multiply and remain open for long periods of time. These open connections hang and do not close properly. If you use Strict Security as part of your deploy...
KNOWN ISSUES * On Windows: If you used the Windows installer to upgrade, and the service is not starting up or is not present. Just run the installer a second time. * If after upgrading, some font sizes and colors look different on the user pages. You can either re-apply your exisitng template (Real Vista) or upgrade to the new template (FCModern) or Edit Styles and set the correct colors ex: set the background color for table header to transparent. All template and style changes are availa...
OVERVIEW Before moving your FileCatalyst Workflow deployment from staging to live status, there are a few optional steps that can be taken to ensure that your Tomcat Web Server has been hardened. The Hardening of a Web Server is a process where the security on the Web Server is enhanced by applying specific changes to the configuration. This results in a reduced risk of malicious attacks on the Web Server. This article will guide you through some of the sections of the Tomcat Server. The path...
If you are using FileCatalyst Webmail or Web Workflow with MySQL 4 or higher and the system during heavy usage hours becomes unstable, slow, freezes or is not responding. Restarting Tomcat, temporarly clears these problems. Please make the following change to MySQL configuration. Edit On Windows: C:\Program Files\MySQL\MySQL Server 5.0\my.ini (use the path as configured on your server) On Linux: /etc/my.cnf And add the following lines: max_connections=400 max_user_connectio...
OVERVIEW By default, anonymous job submissions are enabled on the FileCatalyst Workflow deployment. If one of your requirements is to have Anonymous Job Submissions disables follow the instructions in this article. ENVIRONMENT FileCatalyst Workflow v4.8 and later. RESOLUTION * Log into FileCatalyst Workflow as the Super Admin User. By default this account is _Init_. * Click on MODIFY CONFIGURATION in the top menu bar. * Select the GENERAL SETTINGS link under the _System Configura...
OVERVIEW The distribution form on FileCatalyst Workflow allows any user to submit a job and add multiple email addresses to the sender list. An administrator of the Workflow deployment can view who has accessed or downloaded the files from the email link. This feature is not shown by default, however, it can be added to the Manage Jobs page easily. The list will show the administrator or an admin user The list uses a red _x_ or a green check mark to denote whether those specific email addres...
OVERVIEW As of May 2016, FileCatalyst Webmail will be discontinued and no further development will be done on the product. All maintenance and features will be released in the FileCatalyst Webmail suite. For any Windows users that have installed FileCatalyst Webmail using the self-executable installer, it is not available with this release. This article can still be referenced in your upgrade as the procedure is very similar. ENVIRONMENT FileCatalyst Webmail v4.7 and later. RESOLUTION ...
OVERVIEW Many clients who have deployed FileCatalyst Workflow in a Linux environment will have other applications that could change the default character set used by the Operating System. This change could be made in the background and may not be visible to the user. When a system does not use the UTF-8 character set, there may be some issues when rendering file names. Some customers have experienced issues with users trying to download files with Chinese, Japanese, Russian, Cyrillic, Italian a...