Latest Updates
FileCatalyst Migration to HelpSystems Community Portal
Posted by Aly Essa on 30 May 2022 08:29 AM

Dear Clients,

In December 2020, HelpSystems acquired FileCatalyst. We have spent the last 12 months integrating primary business functions into the HelpSystems network. The FileCatalyst Support Portal will be relocating to the HelpSystems Community Portal. This move is scheduled for July 8th, 2022, at which point our current ticketing portal, knowledgebase and advisory sections will only be accessible on the HelpSystems Community Portal.

The FileCatalyst Support Team will join the

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Portal Outage: Email Communications
Posted by Aly Essa on 12 January 2022 01:28 PM

Dear Customers,

We are experiencing unforseen technical issues within our IT Infrastructure.

Our teams are working on restoring services as we speak. For all urgent issues, where your production is down and severely impacted please submit an email to [email protected] with Production Outage in the subject of your email.

Our Support Team will reach out to you as soon as possible.

We apologize for any inconvenience this may have

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Advisory: Log4j Exploit
Posted by Aly Essa on 15 December 2021 12:43 PM

Dear Clients,


On December 10 NIST published CVE-2021-44228 in response to the open-source Apache “Log4j2" utility. HelpSystems is actively monitoring this issue, investigating the potential impact on our products, and assembling the appropriate mitigations.

At this time, FileCatalyst products are not impacted by this vulnerability. For the latest guidance, please visit:

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FileCatalyst Support Holiday Schedule
Posted by Aly Essa on 26 November 2021 11:31 AM

Dear Clients,

The FileCatalyst offices will be closed from December 24th to December 27th for the 2021 Holiday Season.

The Support Team will return on December 28th, see the table below for our holiday hours.

Need urgent assistance?

Should you need urgent assistance where your production is down due to an unplanned event (severity one), please contact your FileCatalyst Account Executive and submit a ticket through our Support Portal with "Production Outage" in the subject. Depending on

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FileCatalyst v3.8.4 Maintenance Release
Posted by Marc Delahousse on 26 October 2021 10:35 AM

Dear Clients,

Our testing and development team identified a security issue in a TransferAgent. The vulnerability has been patched and the new build is released. We strongly urge all customers that are using v3.8.4 build 47 to upgrade to the latest build.

Please see the Release Notes for more detailed information.

You will be able to download it from:

The password to our Software Download Portal changes periodically.

To access the most recent

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