Knowledgebase: FileCatalyst Support SLA
FileCatalyst Product Support SLA
Posted by Aly Essa, Last modified by Aly Essa on 24 August 2022 09:01 PM

Please download and open the FileCatalyst Standard and Enhanced Support Terms.pdf for our updated SLA.

This file is updated in January of every year and describes the terms and conditions associated with each Product license. 

Should you have any questions regarding the agreement, please contact your Account Executive or submit a ticket through the Support Portal.

 FileCatalystEnhancedSupport-2022.pdf (419.15 KB)

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