Posted by Aly Essa, Last modified by Aly Essa on 02 November 2021 01:34 PM

Terms of Use

Before sending files with support2u.filecatalyst.com you must agree to the following:

  • The support2u.filecatalyst.com service will be used in accordance with the laws of your country as well as any international laws which apply.
  • Support2u.filecatalyst.com will not be used to send or receive illegal or copyrighted material unless written consent can be provided by the owner of the data.
  • The sender has full ownership and/or permission to transfer file(s) using the service
  • Files will be deleted after 90 days at our sole discretion; during this time, ownership and responsibility for the files remain with the sender and are not transferred to support2u.filecatalyst.com or HelpSystems.
  • The service will not be used to “spam” or send files to any unsuspecting or unwilling recipients
  • Any failure to meet these terms will result in the upload task being terminated and related files being deleted.


Support2u.filecatalyst.com will store the IP of senders and receivers as well as the dates of transactions. Part of the transaction record also includes email addresses used in message delivery. This information is never shared with 3rd parties in any way whatsoever and is used only to facilitate the service or to provide system updates about support2u.filecatalyst.com.

Support2u.filecatalyst.com is session-based, meaning that information such as that in the “Upload Form” persists throughout a transaction. This will be cleared when you close your browser.

Support2u.filecatalyst.com uses both session and local storage cookies to keep track of both senders and receivers in order to provide this service.

Only HelpSystems employees will have access to your data and should you wish to revoke access to this data please submit a request to [email protected] to have your data securely purged.

Comments (0)