Knowledgebase : Pre-Sales
OVERVIEW All of our FileCatalyst Products are installed with default memory limits, including both initial reserve and maximum memory. However, these can be configured to fit your specific needs and environment. This article will go through the configuration process for FileCatalyst Workflow or Webmail for Windows, Linux, and MacOSX NOTE: * For all environments: If you are using a 32-bit Operating System or Java 32-bit, the maximum memory you can define for JAVA is limited to 1.5GB of mem...
OVERVIEW Logs are one of the critical pieces of information requested by FileCatalyst Support. Below is a list of those viewed as most useful from a support perspective and their default locations. If support has requested logs for a given event please remember that they are rotated every 24 hours at the time set in the configuration file and archived with the dates shown in the name. Environment FileCatalyst Workflow v4.9 and later. FileCatalyst Webmail v4.9 and later. Resolution NO...
OVERVIEW When a connection comes into the Tomcat Web Server it can be directed to use an HTTPS Socket rather than a non-secure HTTP Socket. Tomcat allows a configuration where HTTPS can be enforced only by the Workflow or Webmail deployment or a server wide rule can be enforced. This article will discuss the how to redirect connections to HTTPS using the Tomcat Web Server. It is not necessary to use a server wide rule and an application wide rule. Environment FileCatalyst Workflow v4.9 an...
OVERVIEW This article will provide an example of a PHP Script that parses out the information available in the Post URL call from the FileCatalyst Client Software/API. The URL call uses a POST command to send the list of files. It needs to be run from an Apache Tomcat Web Server with PHP Script on the same box as the Client Software/API. ENVIRONMENT FileCatalyst Client Software/API v3.5 and later. Apache Web Server with PHP v5.0 or later. Resolution This method can be used for various...
ENVIRONMENT FileCatalyst Direct Suite v3.0 and later. OVERVIEW Communication between the Client Side software and the FileCatalyst Server is always done through the Control Socket or Command Channel. This connection is usually configured over a non-secure Port such as 21 or a Port secured using SSL, such as 990. The login credentials and commands like, GET, PUT, LS and more. Once the credentials are verified between the FileCatalyst Server and the Client Side software, a separate link is...
OVERVIEW Some networks will have IPV6 enabled by default and this may cause an issue with licensing products. This is an issue that has been reported for customers using Unlimi-tech Applets and FileCatalyst Applets. Microsoft has posted a Knowledgebase Article on how to disable IPV6 globally and for a specific NIC. These solutions can be deployed automatically or manually. The guide can be accessed here: https://support.microsoft.com/en-us/kb/929852 [https://support.microsoft.com/en-us/kb/...
OVERVIEW This article will provide a guide on how to enable the Java Console for MacOSX. ENVIRONMENT FileCatalyst Applets v3.4 and later. FileCatalyst Workflow v4.9 and later. FileCatalyst Webmail v4.9 and later. Unlimi-tech Applets all versions. MacOSX Environment. RESOLUTION * After Java JDK or JRE are installed open SYSTEM PREFERENCES through Apple Menu. * Open JAVA application. * When the new window opens, navigate to the ADVANCED tab. * Scroll down and select the S...
Most information in this artcle came from the following link: http://www.29west.com/docs/THPM/udp-buffer-sizing.html Please give this page a read. This article explains the impact of UDP buffer sizes on high speed transfers. It also tells how to increase the values for Linux. Too little UDP buffer space causes the operating system kernel to discard UDP packets. The resulting packet loss has consequences described below. Latency--The time that passes between the initial transmission of a ...
You can find configuration information for UDP buffers here: https://access.redhat.com/site/documentation/en-US/JBoss_Enterprise_Web_Platform/5/html/Administration_And_Configuration_Guide/jgroups-perf-udpbuffer.html [https://access.redhat.com/site/documentation/en-US/JBoss_Enterprise_Web_Platform/5/html/Administration_And_Configuration_Guide/jgroups-perf-udpbuffer.html] Please give this page a read. This article explains the impact of UDP buffer sizes on high-speed transfers. It also tells h...
OVERVIEW After the installation of both client and server apps are complete, there may be transfer issues and/or connection issues. This may be a firewall and port issue. If the following scenario sounds familiar, this article may be for you: _Scenario_: _You have run through the installers on both the client and server side and have done what seems to be the required work (creating user accounts, added storage devices, etc) to initiate a file transfer. The file transfer fails. At this po...
OVERVIEW Every deployment of FileCatalyst Workflow or Webmail is shipped with an Internal FTP only FileCatalyst Server. The default path where the storage points to is within the Workflow or Webmail configuration folder. It is important that the FTP data and deployment configurations should be separated, for various reasons.  The resolution method in this article can only be performed in Firefox or Internet Explorer as the usage of a Java Applet is required. Environment FileCatalyst Webm...
OVERVIEW Before moving your FileCatalyst Workflow deployment from staging to live status, there are a few optional steps that can be taken to ensure that your Tomcat Web Server has been hardened. The Hardening of a Web Server is a process where the security on the Web Server is enhanced by applying specific changes to the configuration. This results in a reduced risk of malicious attacks on the Web Server. This article will guide you through some of the sections of the Tomcat Server. The path...
OVERVIEW All of our FileCatalyst Products are installed with default memory limits, including both initial reserve and maximum memory. However, these can be configured to fit your specific needs and environment.  This article will go through the configuration process for each FileCatalyst Product for Windows, Linux, and Mac OSX NOTE:   * For all environments: If you are using a 32-bit Operating System or Java 32-bit, the maximum memory you can define for Java is limited to 1.5GB of memory...
OVERVIEW The FileCatalyst Suite of products can leverage cloud resources supplied by Amazon AWS. Using EC2 Instances, users are able to create and deploy our software on many different versions of Windows and Linux Operating Systems. You will need to consult Amazon AWS for their Cloud Services Pricing. The products in the FileCatalyst Direct Suite can be downloaded directly from our Download Page. To access the page, you will need credentials which can be obtained from your FileCatalyst Sale...
OVERVIEW Every instance that is deployed on Amazon EC2 must have Firewall and specific ports configured. By default, most of the ports that are needed are not open for TCP or UDP connections. The FileCatalyst Server, FileCatalyst Workflow, and FileCatalyst Webmail deployments all need to have their respective ports opened for connectivity and data transfer. This article will walk you through a typical security group setup for an Amazon EC2 instance. The default ports for FileCatalyst Direc...
OVERVIEW Azure is Microsoft's Cloud Platform that enables applications to be deployed across a high availability Internet-hosted environment. To deploy a FileCatalyst application, the proper ports must be opened and accessible to your Azure environment. This article will discuss the ports that need to be opened and how to open these ports using a scripted method. As of the writing of this article, Azure only allows a total of 150 ports to be opened for any deployment. This is extremely impor...
ENVIRONMENT Ubuntu 14.04 on AWS EC2. FileCatalyst Direct Server v3.7.2 Build 6 and newer. Deployment Guide From the AWS Marketplace [https://aws.amazon.com/marketplace] search for FileCatalyst and from the results select “FILECATALYST DIRECT SERVER HOURLY BILLING”. * To create and launch an instance click on CONTINUE TO SUBSCRIBE. You will need to have an AWS Account to continue. Use the 1-CLICK LAUNCH option to begin your deployment. It is fairly easy to setup and most of our recomm...
Overview This guide will provide a quick walkthrough on launching your own FileCatalyst Server Per Hour Billing instance. ENVIRONMENT Ubuntu 16.04 FileCatalyst Server v3.7.2 Deployment Guide Once you have setup the FileCatalyst Direct Server Per Hour Billing from the Azure Marketplace [https://azuremarketplace.microsoft.com/en-us/marketplace/apps/filecatalyst.filecatalyst-direct-per-hr-billing?tab=Overview] you can use the following steps to get your deployment online: * Using the link ab...
OVERVIEW This guide will provide a quick walkthrough on launching your own FileCatalyst Server and licensing it on an Amazon EC2 instance. ENVIRONMENT Ubuntu 16.04 FileCatalyst Server v3.7.2 DEPLOYMENT GUIDE Launching FileCatalyst Server from the AWS Marketplace. * Visit the FileCatalyst Direct Server link on the AWS Marketplace: https://aws.amazon.com/marketplace/pp/B07CLFFHVX [https://aws.amazon.com/marketplace/pp/B07CLFFHVX]   * Click CONTINUE TO SUBSCRIBE.  You will need to sign in...