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Knowledgebase : Product Technical Support > FileCatalyst Workflow and Webmail
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(47)How To's
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(21)Web Server
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OVERVIEW
This document outlines the files and folders that are needed for a
recovery scenario.
ENVIRONMENT
FileCatalyst Direct Suite v3.4 and later.
RESOLUTION
FileCatalyst Direct Server:
* Data
Assuming your data is not being stored on a mounted device with its
own backup process, the data directory will need to be backed up.
* Database
FileCatalyst Server database is labelled .FCDB. This is backed up
internally in our FILECATALYST SERVERBACKUP folder daily and on
service restart...
OVERVIEW
This article will give you a brief summary on how to uninstall various
FileCatalyst Products in Linux, Mac OSX, and Windows Environments.
ENVIRONMENT
FileCatalyst Server v3.4 and later.
FileCatalyst HotFolder v3.4 and later.
FileCatalyst TransferAgent v3.5 and later.
FileCatalyst Central v3.5 and later.
FileCatalyst Workflow v4.9 and later.
FileCatalyst Webmail v4.9 and later.
RESOLUTION
NOTE: You may need elevated access to perform some of these commands
FileCata...
Overview
When deploying Workflow 5.0.x on Tomcat 9.0 an "HTTP Status 500 -
Internal Server Error" is displayed after every restart of the Tomcat
web server. The following exception is displayed in the browser:
Searchable Stack Trace:
Type Exception Report
Message AuthConfigFactory error:
java.lang.reflect.InvocationTargetException
Description The server encountered an unexpected condition that
prevented it from fulfilling the request.
java.lang.SecurityException: AuthConfigFactory error:
...
Overview
With the release of Tomcat v9.0.19 (April 12, 2019) we have had
clients report that our Workflow WAR file deployment has not been
successful.
This issue has been escalated to our Development team. In the
meanwhile, we recommend that our clients use Tomcat v9.0.16 which can
be downloaded from the Tomcat repository available here:
https://archive.apache.org/dist/tomcat/tomcat-9/v9.0.16/bin/
[https://archive.apache.org/dist/tomcat/tomcat-9/v9.0.16/bin/]
Please note this _does not _appl...
ENVIRONMENT
FileCatalyst Workflow and Webmail all versions.
OVERVIEW
This article will give a quick walkthrough of the installation
procedure or the upgrade of an SSL Certificate with the generation of
a Certificate Signing Request (CSR).
For an additional fee, our FileCatalyst Support team can assist you
with this process. Please contact your account representative for more
details. This fee is waived if the SSL Certificate is purchased from
FileCatalyst. We use Thawte as our Trusted Ce...
RELEASE INFORMATION
As of January 2015, Webmail is discontinued. The latest version of
FileCatalyst Webmail (v4.9.6 release date: Feb 24, 2016) only contains
critical fixes and updates. The Windows Installer for Webmail has been
discontinued starting in version 4.9.6. Until Aug 30th, 2016 only
critical updates to Webmail will be released. No updates to Webmail
will be offered after Aug. 30th, 2016. All the functionality of
Webmail is now included in a product called FileCatalyst Workflow. We
e...
OVERVIEW
The FileCatalyst Web Suite is shipped with an internal database (HSQL
DB) which should only be used for testing purposes. The HSQL
Database is a lightweight tool which does not offer any backup or
recovery options. Before any FileCatalyst Web Deployment is moved into
production it is imperative that an external database is used. We
recommend the MySQL Community Server.
ENVIRONMENT
FileCatalyst Workflow v4.7 and later.
FileCatalyst Webmail v4.7 and later.
RESOLUTION
N...
In the current version, administrators will need 2 accounts--their admin account and their user account. Future versions will likely feature a method for switching between user and administrator mode in order to give those people a more seamless experience.
****Status Update ****
As of December 17, 2007 a new Switch To User button has been introduced that permits admins to switch between user and admin interfaces.
This new feture is availbale in all Enterprise versions of FC Web, Files...
Rather than forwarding to a distribution list from within the application, the best approach is to set up a rule in Outlook or other e-mail client (assuming it supports rules and filters) which will forward the request email to your list. Since the request email features a very specific subject line ("New User XYZ"), you could use this subject line to trigger your rule.
Note: This article assumes that you are using Apache Software
Foundation's Tomcat 6.0 to deploy a server application (Unlimited FTP
Servlet, FileCatalyst Web, Files2U, Doctera). It is likely that the
information and files provided will also work with Tomcat 5.5 or 6.x+,
but only 6.0 has been tested. Always make backups before replacing or
modifying files.
---
Tomcat's default logging characteristics are more than up to the task
of recording a huge number of messages; the daily rotation is
su...
In the past FileCatalyst/Unlimi-Tech used its own method of showing
applets in browsers. As more browsers became available, Java took it
upon themselves to release a standard way to deploy these applets
within the browser.
This article will show you how to migrate the legacy javascript files
to use the new deployJava method.
Before making any changes, make a backup of your existing JavaScript
file or server side script file that contains the JavaScript code to
launch the applet.
Download t...
There are usually 5 steps required by the user to complete a job in
FileCatalyst Workflow:
* Log in to the system
* Click on "create a new Job"
* User selects and completes one of their available order forms,
with the user providing meta data for the upload
* Click on "upload files", at which point the user selects files
from their local system and uploads them to the server
* Click on the final confirmation
It is sometimes beneficial to skip some of those steps. Here is how
you ca...
OVERVIEW
FileCatalyst Workflow ships with the following default Super Admin
User credentials:
Username: init
Password: aaaaa
These are not ideal for a live production environment so we recommend
modifying this prior to taking your deployment live.
ENVIRONMENT
FileCatalyst Workflow v4.7 and later.
FileCatalyst Webmail v4.7 and later.
RESOLUTION
To change these credentials first log into FileCatalyst Workflow as
the Super Admin User (init) and navigate to the MODIFY CONFIGURATION
...
OVERVIEW
All of our FileCatalyst Products are installed with default memory
limits, including both initial reserve and maximum memory. However,
these can be configured to fit your specific needs and environment.
This article will go through the configuration process for
FileCatalyst Workflow or Webmail for Windows, Linux, and MacOSX
NOTE:
* For all environments:
If you are using a 32-bit Operating System or Java 32-bit, the maximum
memory you can define for JAVA is limited to 1.5GB of mem...
OVERVIEW
A Workflow download link can be set to expire after a set number of
days. In this article we will use the example of 1 day, however, this
can be changed to reflect the expiry time your deployment requires.
ENVIRONMENT
FileCatalyst Workflow v4.8 and newer.
FileCatalyst Webmail v4.8 and newer.
RESOLUTION
To attach an expiry date to the download link we will need to create a
Job Data Field, append it to a Form and set the expiry date.
Create Job Data Field:
1) Login to ...
OVERVIEW
The Workflow landing page automatically formats the company logo to
align to the left. The page was designed to place the logo image on
the top left portion.
ENVIRONMENT
FileCatalyst Workflow v4.8 and later.
FileCatalyst Webmail v4.8 and later.
RESOLUTION
This can be achieved by editing the Application Common Style Sheet
(CSS).
* Login to the FileCatalyst Workflow as the Super User, by default
it is Init and we strongly recommend changing this if you still use
Init.
...
OVERVIEW
The Workflow Logon page can be customized to display a message from
the administrator or to show a service message to users.
ENVIRONMENT
FileCatalyst Workflow v4.8 and later.
RESOLUTION
This can be achieved by editing the HTML Header configuration for the
Logon Page and the Application Common Style Sheet (CSS).
HTML Header Configuration
* Login to the FileCatalyst Workflow as the Super User, by default
it is Init and we strongly recommend changing this if you still u...
OVERVIEW
When your clients use HTTPS as a connection method and are unable to
launch the upload applet, their Java settings may be at fault.
The error in question appears with the typical generic message such
as:
_Error. Click for details._
When clicking this message, you will see a more in depth message:
_Application Error_
_ClassNotFoundException_
_unlimited.fc.client.FileCatalystCartFCWeb.class_
ENVIRONMENT
FileCatalyst Workflow v4.9.4 and later.
FileCatalyst Webmail v4.9....
OVERVIEW
When attempting to launch any of our web-based FileCatalyst Applets
and are redirected to the Java download page, this is due to a
disparity between the type of Java installed on your system and the
type of web browser you have installed.
If your Java version and your web browser are different bit
architecture types, and 32-bit or 64-bit, your system attempts to
correct this.
ENVIRONMENT
FileCatalyst Workflow v4.0 and later.
FileCatalyst Webmail v4.0 and later.
FileCatalyst ...
OVERVIEW
MySQL tables may need to be repaired if the following errors are found
in FileCatalyst Workflow or FileCatalyst Webmail logs:
_2013-01-14 16:08:45,686 ERROR sys - Error on Query: SELECT * FROM
DOCTERA_PRINTFILES WHERE jobID='OO1EU846RUN9ZJ20'_
_Error Message is: Table 'DOCTERA_PRINTFILES' is marked as crashed and
should be repaired_
_2013-01-14 16:08:45,686 ERROR user - Error in getFilesForJob _
_java.sql.SQLException: Table 'DOCTERA_PRINTFILES' is marked as
crashed and should be re...
OVERVIEW
When installing FileCatalyst Webmail or Workflow from the Windows
Executable that we provide, you may encounter an issue when trying to
start the FileCatalyst Webmail or Workflow Service. This is due to
either Java not being configured properly on your machine or User
access Control permissions. The following article will show a
workaround to help you get it configured as a service.
ENVIRONMENT
FileCatalyst Workflow v4.9.4 and later.
FileCatalyst Webmail v4.9.4 and later.
Wind...
OVERVIEW
For every job submission in FileCatalyst Workflow, an email message is
sent out to the User and/or Administrator. These email messages can be
configured with the customized content. This article will walk you
through adding custom content in an email message.
ENVIRONMENT
FileCatalyst Workflow v4.9 and later.
FileCatalyst Webmail v4.9 and later.
RESOLUTION
* To allow senders to enter a custom subject of the email message
sent to the recipient, the following tasks should be p...
OVERVIEW
In FileCatalyst Workflow, it is possible to add a Job Data Field which
will allow the end user to send files to any email address and have
the system notify the sender when the status of the Job has been
changed. This article will guide you through adding this field to your
order form.
ENVIRONMENT
FileCatalyst Workflow v4.9 and later.
RESOLUTION
* Log into FileCatalyst Workflow as the Super Admin User.
* Click on MODIFY CONFIGURATION and go to the ORDER FORMS under the
Job...
OVERVIEW
When connecting to a landing page of a Tomcat Web Server directly at
http://mycompany.com/ [http://mycompany.com/] you will not be
redirected to FileCatalyst Workflow or Webmail automatically. This
will hit the landing page of the Tomcat Server. For FileCatalyst
Workflow or Webmail to be accessed there must be a /workflow or /fcweb
appended to the end of the URL.
We can edit the index page in the Root folder of the Tomcat Web Server
so that URLs can be redirected to Workflow or Webm...
OVERVIEW
When uploading files to FileCatalyst Workflow or Webmail using the
HTML Form Upload, there may be many dropped connections or no
connectivity for links with high latency (>300ms). During an upload
via HTML form (not the Java Applets) the transfer can sometimes be
interrupted with timeouts and restarts or the upload progress status
window will not update and will show a Page Not Found or Page Can't be
displayed error.
ENVIRONMENT
FileCatalyst Workflow v4.9 and later.
FileCatalyst...
OVERVIEW
Logs are one of the critical pieces of information requested by
FileCatalyst Support. Below is a list of those viewed as most useful
from a support perspective and their default locations. If support has
requested logs for a given event please remember that they are rotated
every 24 hours at the time set in the configuration file and archived
with the dates shown in the name.
Environment
FileCatalyst Workflow v4.9 and later.
FileCatalyst Webmail v4.9 and later.
Resolution
NO...
OVERVIEW
In IPv4, the local machine loopback IP 127.0.0.1 is mapped to the
hostname _localhost_. For the majority of testing situations, this
will be fine. However, there are a few reasons you might want to
associate your local machine with your organization's public domain
name or even an arbitrary domain name but yet have this name resolve
entirely on the local machine instead of the public internet.
For example:
* You are testing SSL certificates and are using a production
certificate. ...
OVERVIEW
When a connection comes into the Tomcat Web Server it can be directed
to use an HTTPS Socket rather than a non-secure HTTP Socket. Tomcat
allows a configuration where HTTPS can be enforced only by the
Workflow or Webmail deployment or a server wide rule can be enforced.
This article will discuss the how to redirect connections to HTTPS
using the Tomcat Web Server. It is not necessary to use a server wide
rule and an application wide rule.
Environment
FileCatalyst Workflow v4.9 an...
OVERVIEW
FileCatalyst Workflow offers full control and customization of your
deployment. It allows administrators or web architects to provide the
connecting client with the look and feel of the companies design. One
configurable element is the Footer of a web page. Many IT Admins have
used this area to attach a message to the clients offering contact
details and hours of operation. This is just one example of a use case
for the footer. This element can be configured through the Admin
Console ...
PRODUCTS: FileCatalyst Direct (server), Webmail and Workflow
OPTION 1:
Use IPTables
iptables -t nat -A PREROUTING -p tcp --dport 80 -j REDIRECT --to 8080
Replace 80 with the low port of your choice and replace 8080 with the
actual port the server is listening on
OPTION 2:
Use authbind. The authbind package is designed to allow users to bind
servers upon a low-numbered port. The package is available for most
Linux platforms.
Debian Example:
root@lappy:# apt-get install authbind
...
If you installed FC Direct / Webmail / Workflow on Linux/Unix and
after a few hours of Tomcat or FC Server running you notice that the
server is not responding or image files are not loading or Java
applets are not loading. Or you see an error "Too many open files" in
the logs. Make sure that you don't have any limits for maximum open
files.
To view all available resource limits, type ulimit -a.
ulimit -a
core file size (blocks, -c) 0
data seg size (kbytes, -d) unlimited
file size (bl...
ENVIRONMENT
FileCatalyst Direct Suite v3.0 and later.
OVERVIEW
Communication between the Client Side software and the FileCatalyst
Server is always done through the Control Socket or Command Channel.
This connection is usually configured over a non-secure Port such as
21 or a Port secured using SSL, such as 990. The login credentials and
commands like, GET, PUT, LS and more.
Once the credentials are verified between the FileCatalyst Server and
the Client Side software, a separate link is...
OVERVIEW
Some networks will have IPV6 enabled by default and this may cause an
issue with licensing products. This is an issue that has been reported
for customers using Unlimi-tech Applets and FileCatalyst Applets.
Microsoft has posted a Knowledgebase Article on how to disable IPV6
globally and for a specific NIC. These solutions can be deployed
automatically or manually.
The guide can be accessed here:
https://support.microsoft.com/en-us/kb/929852
[https://support.microsoft.com/en-us/kb/...
OVERVIEW
TransferAgent on Windows 8 and later may not be able to list Mapped
Network Drives (with drive letters). This is due to a Microsoft
setting in their User Access Control (UAC). Microsoft's implementation
of User Access Control (UAC) in Windows 8 restricts the visibility of
mapped network drives to TransferAgent and other Windows services.
Rather than disabling or lowering the UAC levels, a registry entry can
be added to allow the TransferAgent application to access these
drives.
ENVI...
OVERVIEW
With the upgrade to Windows 10 and Windows Server 2012, there is a web
browser upgrade from Microsoft that replaces Internet Explorer with
Edge Browser.
ENVIRONMENT
FileCatalyst Workflow v4.7 and later.
FileCatalyst Webmail v4.7 and later.
FileCatalyst Java Applets v3.4.2 and later
NOTE: These products are affected only in a Windows 10 or Windows
Server 2012 environment using Java (JRE/JDK) version 8 and later.
FREQUENTLY ASKED QUESTIONS
Oracle has released a memo on...
OVERVIEW
This article describes how to change Data Ports of the Internal
FileCatalyst Server, which is deployed with FileCatalyst Workflow and
FileCatalyst Webmail as the backend FTP Server. These ports can be
changed through the FileCatalyst Server Remote Administration Web
Applet or a standalone installation of the FileCatalyst Server Remote
Admin. For the purposes of this article, we will make the changes
utilizing the Web Applet which can be launched only through Firefox or
Internet Explor...
OVERVIEW
Any FileCatalyst application that previously used embedded Java
applets in a browser has a migration path to FileCatalyst
TransferAgent. Moving forward with this solution, we have been able to
bring functionality of this product into:
* Google Chrome v42 and newer.
* Firefox v40 and newer.
* Internet Explorer v10 and newer.
In Internet Explorer, users have found that the application "stalls"
at the "_Launching TransferAgent_" loading screen. In most cases, this
is not an a...
OVERVIEW
Restricting access to users that are not within a specific Active
Directory or LDAP group is possible within FileCatalyst Workflow and
FileCatalyst Direct.
ENVIRONMENT
FileCatalyst Server v3.5 and later.
FileCatalyst Workflow v4.9.5 and later.
FileCatalyst Webmail v4.9.5 and later.
RESOLUTION
The following Context String is an example where any user in the
_Sample_GP_ group will be denied access:
_SECURITY_PRINCIPAL=section{userinput} _
_SEARCH_FILTER=(&(sAMAccountName...
OVERVIEW
If you run into issues while using a FileCatalyst Web Application
(such as Workflow, Central, and TransferAgent) or certain Unlimi-Tech
transfer applets, there are two important reasons for knowing how to
view and understand the JavaScript console:
* The support team may ask for additional information, such as the
errors being reported.
* To spot any errors you may have introduced in a configuration
file.
ENVIRONMENT
FileCatalyst Workflow v4.9.4 and later.
FileCatalyst Tran...
OVERVIEW
This article will provide a guide on how to enable the Java Console
for MacOSX.
ENVIRONMENT
FileCatalyst Applets v3.4 and later.
FileCatalyst Workflow v4.9 and later.
FileCatalyst Webmail v4.9 and later.
Unlimi-tech Applets all versions.
MacOSX Environment.
RESOLUTION
* After Java JDK or JRE are installed open SYSTEM
PREFERENCES through Apple Menu.
* Open JAVA application.
* When the new window opens, navigate to the ADVANCED tab.
* Scroll down and select the S...
OVERVIEW
A Distribution job allows a client to submit a set of files and send
them to a list of users for download. When a user receives an email to
download files from a FileCatalyst Workflow/Webmail deployment, the
default email contains the access link and some generic particulars
about the files available and the total size. All forms in
FileCatalyst Workflow or Webmail can be modified to add a layer of
security to access the download page for files sent to a client.
Enabling and adding th...
With older versions of our web applications, users might enter a large
number of recipients into their list (exceeding 256 characters),
resulting in the error:
Error saving transaction, Exception saving job, Data truncation: Data
too long for column 'RecipeintEmail' at row 1
This means that the 30 emails exceeded the maximum length of the
field in the database. The data type for the recipient's field needs
to be changed, thusly:
On the Server go to Start - All Programs - MYSQL Administrato...
OVERVIEW
When FileCatalyst Workflow has been installed using the Windows
Executable Installer, it sets the default landing page to an install
confirmation page rather than forwarding traffic to the initial log on
page.
This article only applies to the Windows Operating Systems only and as
of the publication date of this article, the Windows Executable
Installer for FileCatalyst Webmail is no longer. The last available
release for this installer is v4.9.5.
ENVIRONMENT
FileCatalyst Workflo...
OVERVIEW
There are many steps to limit access to a download page when using
FileCatalyst Workflow. The current behavior of the application will
not expire links to the download page automatically. This guide will
walk you through the steps to disable the download link the client
receives in their email. There are some limitations to this solution:
* If you send a job with multiple files, for example, 5 files and
the user that receives the package only downloads 3 out of 5 files,
the Job St...
You can find configuration information for UDP buffers here:
https://access.redhat.com/site/documentation/en-US/JBoss_Enterprise_Web_Platform/5/html/Administration_And_Configuration_Guide/jgroups-perf-udpbuffer.html
[https://access.redhat.com/site/documentation/en-US/JBoss_Enterprise_Web_Platform/5/html/Administration_And_Configuration_Guide/jgroups-perf-udpbuffer.html]
Please give this page a read.
This article explains the impact of UDP buffer sizes on high-speed
transfers. It also tells h...
FIPS 140-2 COMPLIANT MODE FOR SUNJSSE
Reproduced from
http://download.oracle.com/javase/7/docs/technotes/guides/security/jsse/FIPS.html
In Sun's Java SE implementation version 7 or later, the SunJSSE
provider, which contains the SSL/TLS implementation, can be configured
to operate in a FIPS 140-2 compliant mode instead of its default mode.
This document describes the FIPS 140-2 compliant mode (subsequently
called "FIPS mode").
CONFIGURING SUNJSSE FOR FIPS MODE
SunJSSE is configured in FIPS ...
OVERVIEW
The POODLE attack (which stands for "Padding Oracle On Downgraded
Legacy Encryption") is a man-in-the-middle exploit which takes
advantage of Internet and security software clients' fallback to SSL
3.0. This can be remedied by specifying the specific SSL Protocol to
be used by the Tomcat Web Server Connector.
This patch should be done at the same time as Logjam TLS Vulnerability
Fix.
You can access the Knowledgebase Article
here: HTTP://SUPPORT.FILECATALYST.COM/INDEX.PHP?/KNOWLEDG...
OVERVIEW
Google has made changes in the default settings of Chrome version 42,
released April 14th, 2015, that block Java applets from running in
that browser.
This is part of Google’s announced strategy
(http://blog.chromium.org/2014/11/the-final-countdown-for-npapi.html
[http://blog.chromium.org/2014/11/the-final-countdown-for-npapi.html])
of eliminating all NPAPI (or NP-API) applet support by September 2015.
For FileCatalyst users, this means that right now you are going to be
unable to...
OVERVIEW
It's relatively easy for you to change your FileCatalyst Workflow
site's default favico image, the icon that appears on browser tabs
when people connect to your site. This image is hosted on your local
web server, in the case of FileCatalyst Workflow, it is Apache
Tomcat.
ENVIRONMENT
FileCatalyst Workflow all versions.
Apache Tomcat v6.0, v7.0 and v8.0.
RESOLUTION
To change this from the default FAVICO.ICO file, navigate to the
_Tomcat/_webapps_/ROOT_ folder and replace the existi...
OVERVIEW
Every deployment of FileCatalyst Workflow or Webmail is shipped with
an Internal FTP only FileCatalyst Server. The default path where the
storage points to is within the Workflow or Webmail configuration
folder. It is important that the FTP data and deployment
configurations should be separated, for various reasons.
The resolution method in this article can only be performed in Firefox
or Internet Explorer as the usage of a Java Applet is required.
Environment
FileCatalyst Webm...
OVERVIEW
FileCatalyst Workflow v4.9.9 introduced a new feature called Strict
Security. This feature requires the use of the Administration account
on the FileCatalyst Server to create and authenticate Virtual Users on
the FileCatalyst Server. On Workflow deployments which have a large
volume of activity the Server Remote Admin connections can multiply
and remain open for long periods of time. These open connections hang
and do not close properly. If you use Strict Security as part of your
deploy...
OVERVIEW
This is a guide on how to reset your Workflow template and create an
empty background for your login page. When customizing your login page
for FileCatalyst Workflow, you may notice that your fonts don't match
or that they are different sizes. This occurs when the templates have
been customized and certain fields have changed from the defaults. In
this case, it is a good idea to reset your template.
ENVIRONMENT
FileCatalyst Workflow v4.7 and later.
FileCatalyst Webmail v4.7 ...
__OVERVIEW:
When trying to create a new job in FileCatalyst Workflow after an
upgrade or a fresh install an error is generated:
_HTTP Status 500 - Unable to compile class for JSP:_
_type Exception report_
_message Unable to compile class for JSP:_
_description The server encountered an internal error that prevented
it from fulfilling this request._
_exception_
_org.apache.jasper.JasperException: Unable to compile class for JSP:_
_An error occurred at line: [244] in the generated java fil...
OVERVIEW
After upgrading any FileCatalyst TransferAgent Deployment, such as
FileCatalyst Link or FileCatalyst Workflow, the client side previously
connected using FileCatalyst TransferAgent Client Application may have
issues reconnecting to the source server. The local storage on the
browser stores information about the TransferAgent deployment and
caches these elements for future reference. This information gets
populated into the Web Browsers local storage when a connection
is _Allowed _thr...
Overview
According to the knowledge base article here
[https://en.avm.de/service/fritzbox/fritzbox-7390/knowledge-base/publication/show/663_No-DNS-resolution-of-private-IP-addresses/], "A
computer in the FRITZ!Box home network (192.168.178.29) cannot access
a web server on the same home network because the DNS request for this
web server (my_domain.de) is answered with an IP address in the same
home network (192.168.178.20)."
"For security reasons, the FRITZ!Box suppresses DNS responses that...
OVERVIEW
Every instance that is deployed on Amazon EC2 must have Firewall and
specific ports configured. By default, most of the ports that are
needed are not open for TCP or UDP connections. The FileCatalyst
Server, FileCatalyst Workflow, and FileCatalyst Webmail deployments
all need to have their respective ports opened for connectivity and
data transfer.
This article will walk you through a typical security group setup for
an Amazon EC2 instance.
The default ports for FileCatalyst Direc...
OVERVIEW
This guide will provide a quick walkthrough on launching your own
FileCatalyst Server and licensing it on an Amazon EC2 instance.
ENVIRONMENT
Ubuntu 16.04
FileCatalyst Server v3.7.2
DEPLOYMENT GUIDE
Launching FileCatalyst Server from the AWS Marketplace.
* Visit the FileCatalyst Direct Server link on the AWS
Marketplace: https://aws.amazon.com/marketplace/pp/B07CLFFHVX
[https://aws.amazon.com/marketplace/pp/B07CLFFHVX]
* Click CONTINUE TO SUBSCRIBE. You will need to sign in...
OVERVIEW
On a default landing page of Filecatalyst Workflow, there are a few
elements that can be removed if you do not want them exposed to your
clients. These changes can be made through some small Custom Style
Sheet (CSS) tweaks and through the adjustment of the Language File.
The elements that this article will edit are:
* _First Time Users? Register Here!_
* _Forgot your password? Get your password here_
* _Save password on this computer_
* _Public Access (button)_
* _Want to ...
OVERVIEW
On a default landing page of Filecatalyst Workflow, there are a few
elements that can be removed if you do not want them exposed to your
clients. These changes can be made through some small Custom Style
Sheet (CSS) tweaks.
If you are using an older version of Workflow (older than 5.0) please
use the following article:
https://support.filecatalyst.com/index.php?/Knowledgebase/Article/View/324/9/hiding-elements-of-the-workflow-logon-page
[https://support.filecatalyst.com/index.php?/Kn...
Overview
In Tomcat 9, the core engine starts up faster than previous Tomcat
versions and the web front end is active. This means that the HTTP
Connector is open and listening to requests from your web browser.
Our application which is a container in the application is still
starting and as a result, the end user is presented with a HTTP 500
error.
Sample Stack Trace:
org.apache.catalina.core.StandardHostValve.invoke Exception Processing
/workflow/
java.lang.SecurityException: AuthConfigFac...
OVERVIEW
In this article, we will address the Logjam Vulnerability and
simultaneously harden the Tomcat Web Server to prevent a POODLE
attack. The deployment of these patches should be done together.
A full technical brief is available at https://weakdh.org/.
[https://weakdh.org/] This site also contains details on the Logjam
Vulnerability and what weaknesses are exploited.
You can access the Knowledgebase Article for the POODLE Fix
here: http://support.filecatalyst.com/index.php?/Know...
OVERVIEW
Before moving your FileCatalyst Workflow deployment from staging to
live status, there are a few optional steps that can be taken to
ensure that your Tomcat Web Server has been hardened. The Hardening of
a Web Server is a process where the security on the Web Server is
enhanced by applying specific changes to the configuration. This
results in a reduced risk of malicious attacks on the Web Server.
This article will guide you through some of the sections of the Tomcat
Server. The path...
OVERVIEW
FileCatalyst Webmail and Workflow uses Apache Tomcat Server that does
require Java to be installed on the machine for the Web Server to
access the Java Virtual Machine. Tomcat always looks for the
environment variable JRE_HOME that points to the location of Java in
the system before the FileCatalyst Webmail or Workflow WAR file is
deployed.
In a Linux Operating System, the variable JRE_HOME often is not
automatically set or updated after the Java is installed. This issue
occurs more...
OVERVIEW
This article describes how to upgrade an existing Windows
Executable FileCatalyst Workflow to the latest version of
FileCatalyst Workflow 5.0. Please note if after your upgrade your
Language File entries do not show, you will need to restart the
FileCatalyst Workflow service from the Windows Services Manager.
Before you proceed please make sure the following System Requirements
are met:
* Java 8 (x64) and Tomcat 8 are now required. JAVA 9, 7 AND 6 AND
TOMCAT V4,V5,V6,V7,V8.5, AND ...
OVERVIEW
This article describes how to upgrade an existing FileCatalyst
Workflow installation to the latest release version. It is assumed
that Workflow is deployed on Apache Tomcat. Please note if after your
upgrade your Language File entries do not show, you will need to
restart the Tomcat Web Server.
ENVIRONMENT
FileCatalyst Workflow v4.7 and later.
RESOLUTION
Download Update:
You will need the latest WAR file from our
website http://filecatalyst.software [http://filecatalyst.softw...
OVERVIEW
As of May 2016, FileCatalyst Webmail will be discontinued and no
further development will be done on the product. All maintenance and
features will be released in the FileCatalyst Webmail suite.
For any Windows users that have installed FileCatalyst Webmail using
the self-executable installer, it is not available with this release.
This article can still be referenced in your upgrade as the procedure
is very similar.
ENVIRONMENT
FileCatalyst Webmail v4.7 and later.
RESOLUTION...
OVERVIEW
The following instructions are provided as a guide to installing Java
onto a system for use with FileCatalyst products.
These instructions are intended for LINUX bundles, or for the API, CLI
and REVERSE PROXY products (on all platforms), which do not have an
embedded Java Runtime Environment.
On Windows and OSX, many FileCatalyst v3.7.3 products (_HOTFOLDER_,
_SERVER_, _TRANSFERAGENT _and _CENTRAL_) _do not need_ Java installed
separately as a JRE is already pre-packaged in these a...
OVERVIEW
If an existing install of FileCatalyst Workflow and Webmail needs to
be moved/migrated/changed to an install on a new machine and the
existing settings need to be maintained. This guide will provide
instructions on how to backup your settings and export them to a new
machine. Please note if after your upgrade your Language File entries
do not show, you will need to restart the Tomcat Web Server.
Environment
FileCatalyst Workflow v4.9 and later.
FileCatalyst Webmail v4.9 and late...
OVERVIEW
This article describes how to upgrade an existing FileCatalyst
Workflow installation to the latest version of FileCatalyst Workflow
5.0. It is assumed that Workflow is deployed on Apache Tomcat and that
the Windows Executable Installer was not used. Please note if after
your upgrade your Language File entries do not show, you will need to
restart the Tomcat Web Server.
Please use the following link to Windows Executable Installer Upgrade
Guide
[https://support.filecatalyst.com/index....
* Java 8 and Tomcat 8.0.X or 9.0.16 are now required. Java 9, 7 and
6 and Tomcat v4,v5,v6,v7,v8.5 are NOT supported.
* Third party FTP Servers are no longer supported (including
IIS-FTP, Filezilla, ProFTPd and others)
* Webmail WAR file is no longer produced.
* FileCatalyst Direct Server 3.7.1 or higher is only supported
v3.7.3 or higher is recommended
* Older 4.X page templates are no longer supported
* JAVA Applets are no longer available as file transfer method
* Calculate Prici...
OVERVIEW
To cancel your FileCatalyst Spaces subscription you will need access
to your deployment as the Super Admin. If you have forgotten your
username or password please submit a ticket
to support@filecatalyst.com with your account name, subscription ID
and company billing address so that we can verify your account. To
proceed with the cancellation process use the steps below.
RESOLUTION
* Log into your FileCatalyst Spaces deployment as the Super Admin.
* From the top menu bar navigate t...
OVERVIEW
If you have Workflow deployed on Tomcat 9 and have usernames that
contain spaces the clients will experience authentication failures.
This was a result of a Tomcat 9 change and can be resolved by adding
the following line to the CONTEXT.XML.
ENVIRONMENT
FileCatlayst Workflow v4.9.9 and older
Tomcat 9
RESOLUTION
1) Stop the Tomcat service.
2) Locate the CONTEXT.XML and add the following lines before the
closing tag:
_
If you are using FileCatalyst Webmail or Web Workflow with MySQL 4 or higher and the system during heavy usage hours becomes unstable, slow, freezes or is not responding.
Restarting Tomcat, temporarly clears these problems.
Please make the following change to MySQL configuration.
Edit
On Windows:
C:\Program Files\MySQL\MySQL Server 5.0\my.ini (use the path as configured on your server)
On Linux:
/etc/my.cnf
And add the following lines:
max_connections=400
max_user_connectio...
OVERVIEW
By default, anonymous job submissions are enabled on the FileCatalyst
Workflow deployment. If one of your requirements is to have Anonymous
Job Submissions disables follow the instructions in this article.
ENVIRONMENT
FileCatalyst Workflow v4.8 and later.
RESOLUTION
* Log into FileCatalyst Workflow as the Super Admin User. By default
this account is _Init_.
* Click on MODIFY CONFIGURATION in the top menu bar.
* Select the GENERAL SETTINGS link under the _System Configura...
OVERVIEW
The distribution form on FileCatalyst Workflow allows any user to
submit a job and add multiple email addresses to the sender list. An
administrator of the Workflow deployment can view who has accessed or
downloaded the files from the email link. This feature is not shown by
default, however, it can be added to the Manage Jobs page easily. The
list will show the administrator or an admin user
The list uses a red _x_ or a green check mark to denote whether those
specific email addres...
OVERVIEW
Many clients who have deployed FileCatalyst Workflow in a Linux
environment will have other applications that could change the default
character set used by the Operating System. This change could be made
in the background and may not be visible to the user.
When a system does not use the UTF-8 character set, there may be some
issues when rendering file names. Some customers have experienced
issues with users trying to download files with Chinese, Japanese,
Russian, Cyrillic, Italian a...