Advisory: Older TransferAgent Installs Not Launching
Posted by Aly Essa on 16 April 2021 10:24 AM

Dear Clients,

Many customers have reported that the TransferAgent Client is not loading. For those customers who are using v3.8.1 or older, you will need to upgrade your deployment.

The TransferAgent Client runs off an embedded webserver to which your local browser communicates to through As you can see in this URL the link is secured using an SSL certificate linked to the domain. These certificates expire every

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Advisory: Build Issues With FileCatalyst Central v3.8.2 build 152
Posted by Aly Essa on 28 January 2021 11:28 AM
Dear Clients,

We have removed the installer packages for FileCatalyst Central from our Download Portal. 

Node registration and connectivity issues were identified and escalated to our engineering team. We are actively working on addressing these issues.

If you require immediate upgrade assistance with the FileCatalyst Central product please submit a ticket through the Support Portal.  

Thank you for your patience and we apologize for any inconvenience this may have caused.

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FileCatalyst Direct v3.8.2 Release
Posted by Marc Delahousse on 14 January 2021 02:18 PM
Dear Clients,

We are pleased to inform you that the new version of our FileCatalyst Direct v3.8.2 is now available for download from our website. 

In this release, we would like to highlight the launch to our migration towards browser based (HTML) administration tools. This will remove the need to install a thin client to administer the FileCatalyst Server and HotFolder. We have also included several patches and fixes. Please see the Release Notes for more detailed information.

You will be able to
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HelpSystems Acquires FileCatalyst
Posted by Aly Essa on 11 January 2021 09:57 AM

Dear FileCatalyst Customer,

We have great news to share with you. This morning HelpSystems announced our acquisition of FileCatalyst. We are very impressed with how this flexible solution enables leading organizations like yours to accelerate the transfer of large files anywhere in the world.

We are 100 percent committed to continuing to enhance, sell, and support FileCatalyst—the product you’ve come to trust. To make this happen, the talented FileCatalyst team is joining the
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Office Closure: 2020 Holiday Schedule
Posted by Aly Essa on 27 November 2020 01:45 PM

Dear Clients,

We would like to announce a few changes coming which may impact your usage FileCatalyst moving forward. We identified some key bottlenecks in our processes and we decided to discontinue support for certain features to keep up with the pace of our demanding clients. These changes are effective November 30th, 2020 and you can see the full list here.

In other news, the FileCatalyst office will be closed from December 24th to December 28th for the 2020 Holiday Season.

The Support

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FileCatalyst Workflow Released
Posted by Marc Delahousse on 28 October 2020 09:35 AM
Dear Clients,

I am pleased to inform you that we have released a new version of FileCatalyst Workflow.

It is available for download from our website. This release has many new features and bug fixes. Please see the Release Notes for more detailed information. 

You will be able to download it from:

The password to our Software Download Portal changes periodically.

To get access to the most recent password associated with your company profile please log

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