Dear Clients,

The FileCatalyst offices will be closed from December 24th to December 27th for the 2021 Holiday Season.

The Support Team will return on December 28th, see the table below for our holiday hours.

Need urgent assistance?

Should you need urgent assistance where your production is down due to an unplanned event (severity one), please contact your FileCatalyst Account Executive and submit a ticket through our Support Portal with "Production Outage" in the subject. Depending on the nature of the request, these calls may be billable. Please reference our Support SLA for definitions of our different severity levels.


We at the FileCatalyst and HelpSystems family, wish you and yours, Happy Holidays and a Happy New Year.