Portal Outage: Email Communications
Posted by Aly Essa on 12 January 2022 01:28 PM | |
Dear Customers, We are experiencing unforseen technical issues within our IT Infrastructure. Our teams are working on restoring services as we speak. For all urgent issues, where your production is down and severely impacted please submit an email to [email protected] with Production Outage in the subject of your email. Our Support Team will reach out to you as soon as possible. We apologize for any inconvenience this may have Read more | |
Advisory: Log4j Exploit
Posted by Aly Essa on 15 December 2021 12:43 PM | |
Dear Clients, Update:
On December 10 NIST published CVE-2021-44228 in response to the open-source Apache “Log4j2" utility. HelpSystems is actively monitoring this issue, investigating the potential impact on our products, and assembling the appropriate mitigations. At this time, FileCatalyst products are not impacted by this vulnerability. For the latest guidance, please visit: Read more | |
FileCatalyst Support Holiday Schedule
Posted by Aly Essa on 26 November 2021 11:31 AM | |
Dear Clients,
Should you need urgent assistance where your production is down due to an unplanned event (severity one), please contact your FileCatalyst Account Executive and submit a ticket through our Support Portal with "Production Outage" in the subject. Depending on Read more | |
FileCatalyst v3.8.4 Maintenance Release
Posted by Marc Delahousse on 26 October 2021 10:35 AM | |
Dear Clients, Please see the Release Notes for more detailed information. Read more | |
FileCatalyst Direct v3.8.4 Released
Posted by Marc Delahousse on 29 September 2021 10:57 AM | |
Dear Clients, Read more | |