Knowledgebase : Product Technical Support > FileCatalyst Direct > FileCatalyst Server
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How To's (24)
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System Issues (7)
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OVERVIEW
This article will give you a brief summary on how to uninstall various
FileCatalyst Products in Linux, Mac OSX, and Windows Environments.
...
OVERVIEW
The contents of the log files can be invaluable in helping to diagnose
many of the common issues that affect a FileCatalyst installation.
...
OVERVIEW
When buying a certificate from a certificate vendor, you will receive
or download your certificate in one of several forms or file formats
...
Overview
For the last decade, we have embedded an SFTP module inside our
FileCatalst Server which was sourced using the Apache MINA libraries.
Securi...
OVERVIEW
The FileCatalyst Server traditionally offered an installer on Windows,
Linux and macOS. Alongside these packages, we built tools to
administ...
OVERVIEW
FileCatalyst is a file transfer acceleration tool, like any software
it is still limited by the performance of the hardware and the network...
OVERVIEW
NOTE: THIS IS THE ONLY ARTICLE THAT WILL BE UPDATED WITH FINDINGS FROM
OUR DEVELOPMENT AND SECURITY TEAMS.
UPDATE:
* December 20, 2021:...
OVERVIEW
The FileCatalyst request string is generated during the installation
of the FileCatalyst applications. The FileCatalyst request string is
uni...
OVERVIEW
The FileCatalyst Direct Suite has the ability to specify a version of
the Java Runtime Environment to use when launching the application as...
PRODUCTS: FileCatalyst Direct (server), Webmail and Workflow
OPTION 1:
Use IPTables
iptables -t nat -A PREROUTING -p tcp --dport 80 -j REDIRECT...
The FileCatalyst Direct software now allows for transfer of files
encoded with UTF-8, including contents and filenames. Files with
Japanese or Korean ...
If you installed FC Direct / Webmail / Workflow on Linux/Unix and
after a few hours of Tomcat or FC Server running you notice that the
server is not r...
ENVIRONMENT
FileCatalyst Direct Suite v3.0 and later.
OVERVIEW
Communication between the Client Side software and the FileCatalyst
Server is alw...
OVERVIEW
Some networks will have IPV6 enabled by default and this may cause an
issue with licensing products. This is an issue that has been reporte...
OVERVIEW
Setting the JAVA_HOME path in the environmental variables on the
Windows local machine.
ENVIRONMENT
Windows Environment.
Java v7.0 JD...
OVERVIEW
This article describes how to change Data Ports of the Internal
FileCatalyst Server, which is deployed with FileCatalyst Workflow and
FileC...
OVERVIEW
Any FileCatalyst application that previously used embedded Java
applets in a browser has a migration path to FileCatalyst
TransferAgent. Mo...
OVERVIEW
Restricting access to users that are not within a specific Active
Directory or LDAP group is possible within FileCatalyst Workflow and
File...
OVERVIEW
If you are experiencing intermittent drop offs in transfer speeds to
the FileCatalyst Servers hosted on Mac OS X Machines there is a simple...
OVERVIEW
When FileCatalyst Server is started as a Service by the user account
that is different than user account that installed software the
FileCa...
OVERVIEW
This article will walk you through a typical installation of the
FileCatalyst Server on MacOSX and how to enable the FileCatalyst
Server se...
OVERVIEW:
When upgrading FileCatalyst Server from v3.0.1 or older to Server v3.1
or later, the FileCatalyst Server will automatically attempt to im...
OVERVIEW
This feature will allow a user to access the FileCatalyst Server using
the anonymous user account. In this article, the resolution steps wi...
OVERVIEW
A FileCatalyst Server can be installed in a Linux Environment and run
in headless mode. This is defined as running the FileCatalyst Server
...
OVERVIEW
Additional functionally has been added to our _About FileCatalyst_
dialog in our Direct Suite for the FileCatalyst HotFolder,
FileCatalyst ...
Most information in this artcle came from the following link:
http://www.29west.com/docs/THPM/udp-buffer-sizing.html
Please give this page a read.
...
You can find configuration information for UDP buffers here:
https://access.redhat.com/site/documentation/en-US/JBoss_Enterprise_Web_Platform/5/html/A...
FIPS 140-2 COMPLIANT MODE FOR SUNJSSE
Reproduced from
http://download.oracle.com/javase/7/docs/technotes/guides/security/jsse/FIPS.html
In Sun's Java...
OVERVIEW
Functionality has been added in the Direct v3.6 Suite to enable
configuration of the deletion of compressed session logs after a
specified t...
OVERVIEW
When hosting the FileCatalyst Server on Amazon Web Services (AWS) -
EC2 instances, S3 buckets can be added to the FileCatalyst Server as
an ...
OVERVIEW
When running FileCatalyst Express on MacOSX 10.10 or newer, transfers
will stop sending data when the application is not in focus. Losing
f...
OVERVIEW
FileCatalyst Workflow v4.9.9 introduced a new feature called Strict
Security. This feature requires the use of the Administration account
on ...
OVERVIEW
Azure is Microsoft's Cloud Platform that enables applications to be
deployed across a high availability Internet-hosted environment. To
dep...
OVERVIEW
The FileCatalyst Server will install and create a Self Signed
Certificate on its first install and launch.
The FileCatalyst Server Admin a...
Overview
The wrapper log in the FileCatalyst Server can be configured to roll
over when it hits a specific size. These options are configured
through...
OVERVIEW
This article describes how to upgrade an existing FileCatalyst Server
installation on Linux or Solaris, using the command line.
ENVIR...
OVERVIEW
When buying a certificate from a certificate vendor, you will receive
or download your certificate in one of several file formats depending...
OVERVIEW
This article will give a quick walkthrough on the generation of a
Certificate Signing Request (CSR) and Private Key file which will be
used...
OVERVIEW
When buying a certificate from a certificate vendor, you will receive
or download your certificate in one of several file formats depending...
OVERVIEW
When FileCatalyst Server and Client Side applications are launched
they inherit the Users Temporary directory from the OS. Java uses this
p...
OVERVIEW
If you are seeing "_Error transferring [filename]: class
java.lang.OutOfMemoryError"_ errors in your logs, you will need to
increase the me...
Overview
This guide will provide a quick walkthrough on launching your own
FileCatalyst Server and licensing it on an Azure instance.
ENVIRONMENT
U...
OVERVIEW
Every instance that is deployed on Amazon EC2 must have Firewall and
specific ports configured. By default, most of the ports that are
need...
OVERVIEW
Attempting to start the FileCatalyst Server results in the server
failing to start.
Looking in the logs the following entries will be f...
Overview
If your FileCatalyst Server is installed on a Linux/Unix system and
after few hours/days of using the FileCatalyst Server an error of _Too
m...
Overview
Currently, there is a known issue with transferring files that contain
some Asian characters in the file name when using the OpenStack EFS
d...
Overview
Currently, there is a known issue with transferring files that contain
some Asian characters in the file name when using the following Objec...
OVERVIEW
Every FileCatalyst application that runs, whether it is a service or
in stand-alone mode has a Process ID (PID) associated with it when it
...
OVERVIEW
There are few folders which reside within FileCatalyst applications
such as logs and diagnostic that should be cleaned up periodically.
This ...
Overview
This guide will provide a quick walkthrough on launching your own
FileCatalyst Server Per Hour Billing instance.
ENVIRONMENT
Ubuntu 16.04
...
OVERVIEW
First, what is a diagnostic report?
Using tools within Java we capture the current state of the Java
Virtual Machine at a very low level.
Th...
OVERVIEW
After the FileCatalyst Server has been installed you may want to use
an object storage mount as a primary or alternative storage device.
The...
OVERVIEW
For the use of this article when a reference to "a client-side
application or FileCatalyst Clients" is made the products used are:
* FileC...
Overview
At FileCatalyst we are moving towards hardening the security in our
software out of the box. These new defaults will be available in the
Fil...
OVERVIEW
Amazon Simple Email Service (Amazon SES) is a cloud-based email
sending service that can be integrated with FileCatalyst installed in
the c...
OVERVIEW
The following instructions are provided as a guide to installing Java
onto a system for use with FileCatalyst the JAVA API,
SDK and CLI whi...
OVERVIEW
The FileCatalyst Suite of products can leverage cloud resources
supplied by Amazon AWS. Using EC2 Instances, users are able to create
and d...
OVERVIEW
The FileCatalyst Server uses a self-signed certificate (by default) to
encrypt communications over the Secure Server Port. This port is use...
OVERVIEW
A recent update to the Firefox framework introduced behaviour where
the sessionStorage information no longer persists across new tabs
create...
OVERVIEW
With Oracle releasing Java 9, clients may encounter issues running
older versions FileCatalyst applications. This issue will only impact
clie...
OVERVIEW
FileCatalyst Direct provides the ability to create an email "Link"
that is sent out to a recipient list which is specified when the link
is...
Overview
The FileCatalyst Server is now configured to use TLSv1.2 for all data
and control channel communications. These security settings are
enable...
OVERVIEW
Logs are one of the critical pieces of information requested by
FileCatalyst Support. Below is a list of those viewed as most useful
from a...
OVERVIEW
After the installation of both client and server apps are complete,
there may be transfer issues and/or connection issues. This may be a
fir...
OVERVIEW
All of our FileCatalyst Products are installed with default memory
limits, including both initial reserve and maximum memory. However,
thes...
OVERVIEW
This document outlines the files and folders that are needed for a
recovery scenario.
ENVIRONMENT
FileCatalyst Direct Suite v3.4 and la...
OVERVIEW
The diagnostic Report collects logs, reports, Java virtual machine
heap and configurations of your FileCatalyst application, which is
useful ...
OVERVIEW
For any of our clients who have upgraded their Mac OS to v10.15
(Catalina) in October 2019, you may encounter the following issue when
tryin...
OVERVIEW
Internet Explorer has been the stock web browser that has been
packaged in every Windows OS. As of November 30, 2020, Microsoft plans
to end...
OVERVIEW
The FileCatalyst Server supports writing to external file systems. Our
application can read and write directly to these cloud-based storage
...
OVERVIEW
For any clients who wish to access our software download portal
[http://filecatalyst.software/], you will need to have a valid support
contr...
OVERVIEW
The diagnostic report collects logs, reports, Java virtual machine
heap and configurations of your FileCatalyst application. This
informatio...
OVERVIEW
This guide will provide a quick walkthrough on launching your own
FileCatalyst Server and licensing it on an Amazon EC2 instance.
ENVIRONME...
ENVIRONMENT
Amazon Linux on AWS EC2.
FileCatalyst Direct Server v3.8.3 Build 67 and newer.
Deployment Guide
From the AWS Marketplace [https://aws....
OVERVIEW
Many customers are moving from an on-premise installation to a
cloud-based solution. The FileCatalyst Server is a powerful tool that
acceler...
Overview
The FileCatalyst Server has the ability to run as a service on Linux
installations. By default, the service runs as the root user to
facilita...
OVERVIEW
The following article describes how to perform an upgrade of
FileCatalyst Server. While the installer itself will operate
gracefully under m...
OVERVIEW:
If an existing install of FileCatalyst Direct Server needs to be
moved/migrated/changed to an install on a new machine and the existing
set...
If you are a Cloud/Consumption customer and see this error please do
the following.
Error FileCatalystCloudMeterException
java.util.concurrent.Execut...
OVERVIEW
Most FileCatalyst Applications can be run in a headless Linux
environment and registered as a system service. In older versions of
Ubuntu th...
OVERVIEW
Many customers are moving from an on-premise installation to a
cloud-based solution. The FileCatalyst Server is a powerful tool that
acceler...
OVERVIEW
Transferring data from and to the cloud is not limited to object
storage, such as Amazon S3. Other storage options include Amazon EFS
and Am...
Overview
The FileCatalyst Server uses _s3.amazonaws.com_ as a default endpoint
however we have found this may not work for all regions and other
clie...
OVERVIEW
This initial report of this issue to the FileCatalyst Support team
outlined that the filenames being transferred from a Samba location to
a ...