Knowledgebase : Product Technical Support > FileCatalyst Central
OVERVIEW The contents of the log files can be invaluable in helping to diagnose many of the common issues that affect a FileCatalyst installation.  While not always definitive they are an invaluable resource when looking for the source of an issue.  Logs are commonly found within the install folder of the product under the folder Logs.  (for an overview of log locations see: FileCatalyst Direct Suite Log Locations by Product - http://support.filecatalyst.com/index.php?/Knowledgebase/Article/Vi...
Overview FileCatalyst Central has two types of User Accounts, these accounts are an Admin level and User level. Both accounts store their username and password in the FileCatalyst Central configuration file. Passwords for both accounts are not visible in clear text and are converted to a hash value, however, the account names are visible in clear text. The configuration file is not accessible to anyone who does not have access to the filesystem where FileCatalyst Central is installed. The Admin...
OVERVIEW The FileCatalyst Direct Suite has the ability to specify a version of the Java Runtime Environment to use when launching the application as a service. Some common issues that are reported to the Support Team are: * Application stalls. * Abnormal service termination. * The application does not launch or exits abruptly. * Windows Service Manager Error 1067: "_The process terminated unexpectedly"_. The FileCatalyst Server, HotFolder and Central deployments can be installed as ...
OVERVIEW Setting the JAVA_HOME path in the environmental variables on the Windows local machine. ENVIRONMENT Windows Environment. Java v7.0 JDK or JRE. RESOLUTION * Open the _System Properties. _Right click on MY COMPUTER and click PROPERTIES. * Click ADVANCED SYSTEM SETTINGS on the left side. * Hit ADVANCED TAB on the top menu and click on the ENVIRONMENT VARIABLES button. * Go to _System Variables _section, find the _PATH_ variable, highlight it and click EDIT. * Add the ...
OVERVIEW This is a known issue with our Development Team and has been fixed in FileCatalyst Hotfolder v3.5 and FileCatalyst Central v3.5. Original Issue: When connecting a FileCatalyst HotFolder v3.4 or v3.4.2 to FileCatalyst Central, the following message appears: _HotFolder is Connected to Central but is not Licensed for Alarms_ In addition, the FileCatalyst HotFolder raises two alarms in FileCatalyst Central for each connected HotFolder: - LicenseExpired (critical) - LicenseExpiri...
OVERVIEW If you run into issues while using a FileCatalyst Web Application (such as Workflow, Central, and TransferAgent) or certain Unlimi-Tech transfer applets, there are two important reasons for knowing how to view and understand the JavaScript console: * The support team may ask for additional information, such as the errors being reported. * To spot any errors you may have introduced in a configuration file. ENVIRONMENT FileCatalyst Workflow v4.9.4 and later. FileCatalyst Tran...
OVERVIEW Behaviour: Trying to open the FileCatalyst Central Administration page results in Central encountering a 500 error in the web browser. This occurs after installation of Java Version 8 Update 91 or higher on Linux or Windows Environments. MAC OSX users are unaffected by this update of Java 8. Exception: _org.apache.jasper.JasperException: Unable to compile class for JSP: _ _An error occurred at line: 1 in the generated java file_ _The type java.io.ObjectInputStream cannot be res...
OVERVIEW This article describes how to update the .jar files in FileCatalyst Central to remedy the Java Application Blocked message that Administrators receive when trying to launch the Remote Admin Applet in Central. The Java message or pop-up is generated from a failed check for a security certificate. Our web based Java Applets and Applications are signed for 2 years from the date of the build. For the purposes of this article, any FileCatalyst Application connecting to FileCatalyst Centr...
OVERVIEW This article will outline how to force FileCatalyst Central to redirect all traffic to use an HTTPS connection. ENVIRONMENT FileCatalyst Central v3.6 and later. RESOLUTION To force a redirect of all traffic to HTTPS automatically, we need to edit the _web.xml_ file.  * Shutdown the FileCatalyst Central Service. * Open the WEB.XML file in a text editor. It is located in _//__FileCatalyst Central/www/Web Console/WEB-INF/._  A sample path in th...
OVERVIEW There is a known issue with Firefox's implementation of Java, whereby if you attempt to simultaneously launch multiple identical Remote Administration applets from within Central, each instance will show the UI of the first applet launched. For example: You have two FileCatalyst HotFolders with identical build numbers. They are both connected to FileCatalyst Central. Navigate to the Nodes page and reveal the HTML UI for the first node (by clicking its name in the table), and then cli...
OVERVIEW When you use Java 7 to run the FileCatalyst HotFolder, it can not delete a task from the HotFolder Web Admin UI. This issue was observed when using the FileCatalyst HotFolder Web Admin through FileCatalyst Central or connecting directly to the FileCatalyst HotFolder deployment.  This issue is only present in Java 7 RE and Java 7 DK. Environment Oracle Java 7 FileCatalyst HotFolder v3.7.1 and newer. Resolution The best solution would be to upgrade the Java deployment on the Operating...
OVERVIEW With the release of File Catalyst Direct 3.0.1, Central will provide the ability to enable external access to its database of transfer information. First, a little basic information: Central uses a Derby database to store its data. This means that whatever tool you are planning on using to access the database will need to be able to interact with Derby. In order to do this, the tool must be able to use the Apache Derby Client driver (http://db.apache.org/derby [http://db.apache.org/...
Overview According to the knowledge base article here [https://en.avm.de/service/fritzbox/fritzbox-7390/knowledge-base/publication/show/663_No-DNS-resolution-of-private-IP-addresses/], "A computer in the FRITZ!Box home network (192.168.178.29) cannot access a web server on the same home network because the DNS request for this web server (my_domain.de) is answered with an IP address in the same home network (192.168.178.20)."   "For security reasons, the FRITZ!Box suppresses DNS responses that...
OVERVIEW This article will give a quick walkthrough on the generation of a Certificate Signing Request (CSR) and Private Key file which will be used in FileCatalyst Server, Central, and HotFolder. ENVIRONMENT OpenSSL  Windows OS Resolution Install OpenSSL: * Download the OpenSSL installer from one of the mirrors located at https://wiki.openssl.org/index.php/Binaries [https://wiki.openssl.org/index.php/Binaries]. The example install directory referenced in this article is C:OPENSSL. ...
OVERVIEW This article will provide a quick walkthrough of the installation of an SSL Certificate in FileCatalyst Central. With our most recent release of FileCatalyst Central v3.7.2, we have replaced the embedded Tomcat Web Server which is used to serve up the Central deployment with the Grizzly Web Server. With this new implementation, we will be using this internal web server in all our product lines. Depending on your starting point you can jump down in the article to different guides whic...
OVERVIEW Logs are one of the critical pieces of information requested by FileCatalyst Support. Below is a list of those viewed as most useful from a support perspective and their default locations. If support has requested logs for a given event please remember that they are rotated every 24 hours at the time set in the configuration file and archived with the dates shown in the name. The default location is dictated by the O/S version and is established during the initial install. If the Fi...
OVERVIEW Every instance that is deployed on Amazon EC2 must have Firewall and specific ports configured. By default, most of the ports that are needed are not open for TCP or UDP connections. The FileCatalyst Server, FileCatalyst Workflow, and FileCatalyst Webmail deployments all need to have their respective ports opened for connectivity and data transfer. This article will walk you through a typical security group setup for an Amazon EC2 instance. The default ports for FileCatalyst Direc...
OVERVIEW Every FileCatalyst application that runs, whether it is a service or in stand-alone mode has a Process ID (PID) associated with it when it launches. A Heap Dump is a snapshot of the memory of a Java Process. The snapshot contains information about the Java objects and classes in the heap at the moment the snapshot is triggered. Our developers can use this information to analyze the root cause of failures. This article will explore a command line method which can be used on Linux, W...
OVERVIEW There are few folders which reside within FileCatalyst applications such as logs and diagnostic that should be cleaned up periodically. This will prevent the local disk from being filled up and causing service interruptions. In Linux environments, you have the ability to set up cronjobs to delete files and folders that are not needed and taking up some disk space. This article will give you sample crontab entries to clean up log folders. Environment FileCatalyst Direct v3.4 and later. ...
OVERVIEW The FileCatalyst Suite of products can leverage cloud resources supplied by Amazon AWS. Using EC2 Instances, users are able to create and deploy our software on many different versions of Windows and Linux Operating Systems. You will need to consult Amazon AWS for their Cloud Services Pricing. The products in the FileCatalyst Direct Suite can be downloaded directly from our Download Page. To access the page, you will need credentials which can be obtained from your FileCatalyst Sale...
Overview Clients who upgrade FileCatalyst Central to v3.7.3 build 22 may experience nodes not coming online after the upgrade. Central uses a field called Listener IP which is set on various nodes (FileCatalyst Server, TransferAgent and HotFolder). This address is used to connect the node to your Central deployment.  In the latest release of Central, we have corrected a known issue which impacts the Listener IP field and could pose as a product defect. For example, you have multiple IPs on the...
OVERVIEW The following instructions are provided as a guide to installing Java onto a system for use with FileCatalyst products. These instructions are intended for LINUX bundles, or for the API, CLI and REVERSE PROXY products (on all platforms), which do not have an embedded Java Runtime Environment. On Windows and OSX, many FileCatalyst v3.7.3 products (_HOTFOLDER_, _SERVER_, _TRANSFERAGENT _and _CENTRAL_) _do not need_ Java installed separately as a JRE is already pre-packaged in these a...
OVERVIEW All of our FileCatalyst Products are installed with default memory limits, including both initial reserve and maximum memory. However, these can be configured to fit your specific needs and environment.  This article will go through the configuration process for each FileCatalyst Product for Windows, Linux, and Mac OSX NOTE:   * For all environments: If you are using a 32-bit Operating System or Java 32-bit, the maximum memory you can define for Java is limited to 1.5GB of memory...
Overview The following article describes how to perform an upgrade of FileCatalyst Central on Windows, Mac OSX and Linux platforms. Please note this document does not apply to any versions of FileCatalyst Central below 3.4. Click on the links below to view the individual guide based on your Operating Systems: * How To Upgrade FileCatalyst Central in a Windows Environment * How To Upgrade FileCatalyst Central in a Linux Environment Environment FileCatalyst Central v3.4 and later. RESOL...
OVERVIEW First, what is a diagnostic report? Using tools within Java we capture the current state of the Java Virtual Machine at a very low level. This allows our developers to examine what is occurring within the memory, which internal (Java) components are open and how long they have been, among many other things. These are all captured among our logs into a zip file. Most of our FileCatalyst products that have a User Interface have a "DIAGNOSTIC REPORT" button on the "ABOUT FILECATALYST" po...
OVERVIEW This article will give a quick walkthrough of the installation or upgrade of an SSL Certificate with the generation of a Certificate Signing Request (CSR) into FileCatalyst Central. These instructions assume you acquired your certificate from Thawte and that steps from another provider may differ. In step 4 of the resolution, the resulting file will be a self-signed .keystore file. This can also be used in place of a Trusted SSL Certificate but it is not recommended as a best practi...
OVERVIEW With the release of FileCatalyst Central v3.7.3, we have added the ability to add and customize the Java Cipher Suite usage. This article will outline the steps needed to use custom Java Ciphers in Central. If you have upgraded from an older version of Central (