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OVERVIEW
This document outlines the files and folders that are needed for a
recovery scenario.
ENVIRONMENT
FileCatalyst Direct Suite v3.4 and later.
RESOLUTION
FileCatalyst Direct Server:
* Data
Assuming your data is not being stored on a mounted device with its
own backup process, the data directory will need to be backed up.
* Database
FileCatalyst Server database is labelled .FCDB. This is backed up
internally in our FILECATALYST SERVERBACKUP folder daily and on
service restart...
OVERVIEW
This article will give you a brief summary on how to uninstall various
FileCatalyst Products in Linux, Mac OSX, and Windows Environments.
ENVIRONMENT
FileCatalyst Server v3.4 and later.
FileCatalyst HotFolder v3.4 and later.
FileCatalyst TransferAgent v3.5 and later.
FileCatalyst Central v3.5 and later.
FileCatalyst Workflow v4.9 and later.
FileCatalyst Webmail v4.9 and later.
RESOLUTION
NOTE: You may need elevated access to perform some of these commands
FileCata...
RELEASE INFORMATION
As of January 2015, Webmail is discontinued. The latest version of
FileCatalyst Webmail (v4.9.6 release date: Feb 24, 2016) only contains
critical fixes and updates. The Windows Installer for Webmail has been
discontinued starting in version 4.9.6. Until Aug 30th, 2016 only
critical updates to Webmail will be released. No updates to Webmail
will be offered after Aug. 30th, 2016. All the functionality of
Webmail is now included in a product called FileCatalyst Workflow. We
e...
OVERVIEW
The FileCatalyst Web Suite is shipped with an internal database (HSQL
DB) which should only be used for testing purposes. The HSQL
Database is a lightweight tool which does not offer any backup or
recovery options. Before any FileCatalyst Web Deployment is moved into
production it is imperative that an external database is used. We
recommend the MySQL Community Server.
ENVIRONMENT
FileCatalyst Workflow v4.7 and later.
FileCatalyst Webmail v4.7 and later.
RESOLUTION
N...
ENVIRONMENT
FileCatalyst Workflow and Webmail all versions.
OVERVIEW
This article will give a quick walkthrough of the installation
procedure or the upgrade of an SSL Certificate with the generation of
a Certificate Signing Request (CSR).
For an additional fee, our FileCatalyst Support team can assist you
with this process. Please contact your account representative for more
details. This fee is waived if the SSL Certificate is purchased from
FileCatalyst. We use Thawte as our Trusted Ce...
OVERVIEW
FileCatalyst Workflow ships with the following default Super Admin
User credentials:
Username: init
Password: aaaaa
These are not ideal for a live production environment so we recommend
modifying this prior to taking your deployment live.
ENVIRONMENT
FileCatalyst Workflow v4.7 and later.
FileCatalyst Webmail v4.7 and later.
RESOLUTION
To change these credentials first log into FileCatalyst Workflow as
the Super Admin User (init) and navigate to the MODIFY CONFIGURATION
...
OVERVIEW
All of our FileCatalyst Products are installed with default memory
limits, including both initial reserve and maximum memory. However,
these can be configured to fit your specific needs and environment.
This article will go through the configuration process for
FileCatalyst Workflow or Webmail for Windows, Linux, and MacOSX
NOTE:
* For all environments:
If you are using a 32-bit Operating System or Java 32-bit, the maximum
memory you can define for JAVA is limited to 1.5GB of mem...
OVERVIEW
A Workflow download link can be set to expire after a set number of
days. In this article we will use the example of 1 day, however, this
can be changed to reflect the expiry time your deployment requires.
ENVIRONMENT
FileCatalyst Workflow v4.8 and newer.
FileCatalyst Webmail v4.8 and newer.
RESOLUTION
To attach an expiry date to the download link we will need to create a
Job Data Field, append it to a Form and set the expiry date.
Create Job Data Field:
1) Login to ...
OVERVIEW
The Workflow landing page automatically formats the company logo to
align to the left. The page was designed to place the logo image on
the top left portion.
ENVIRONMENT
FileCatalyst Workflow v4.8 and later.
FileCatalyst Webmail v4.8 and later.
RESOLUTION
This can be achieved by editing the Application Common Style Sheet
(CSS).
* Login to the FileCatalyst Workflow as the Super User, by default
it is Init and we strongly recommend changing this if you still use
Init.
...
OVERVIEW
The Workflow Logon page can be customized to display a message from
the administrator or to show a service message to users.
ENVIRONMENT
FileCatalyst Workflow v4.8 and later.
RESOLUTION
This can be achieved by editing the HTML Header configuration for the
Logon Page and the Application Common Style Sheet (CSS).
HTML Header Configuration
* Login to the FileCatalyst Workflow as the Super User, by default
it is Init and we strongly recommend changing this if you still u...
OVERVIEW
When connecting to a landing page of a Tomcat Web Server directly at
http://mycompany.com/ [http://mycompany.com/] you will not be
redirected to FileCatalyst Workflow or Webmail automatically. This
will hit the landing page of the Tomcat Server. For FileCatalyst
Workflow or Webmail to be accessed there must be a /workflow or /fcweb
appended to the end of the URL.
We can edit the index page in the Root folder of the Tomcat Web Server
so that URLs can be redirected to Workflow or Webm...
OVERVIEW
Logs are one of the critical pieces of information requested by
FileCatalyst Support. Below is a list of those viewed as most useful
from a support perspective and their default locations. If support has
requested logs for a given event please remember that they are rotated
every 24 hours at the time set in the configuration file and archived
with the dates shown in the name.
Environment
FileCatalyst Workflow v4.9 and later.
FileCatalyst Webmail v4.9 and later.
Resolution
NO...
OVERVIEW
This article describes how to change Data Ports of the Internal
FileCatalyst Server, which is deployed with FileCatalyst Workflow and
FileCatalyst Webmail as the backend FTP Server. These ports can be
changed through the FileCatalyst Server Remote Administration Web
Applet or a standalone installation of the FileCatalyst Server Remote
Admin. For the purposes of this article, we will make the changes
utilizing the Web Applet which can be launched only through Firefox or
Internet Explor...
OVERVIEW
Any FileCatalyst application that previously used embedded Java
applets in a browser has a migration path to FileCatalyst
TransferAgent. Moving forward with this solution, we have been able to
bring functionality of this product into:
* Google Chrome v42 and newer.
* Firefox v40 and newer.
* Internet Explorer v10 and newer.
In Internet Explorer, users have found that the application "stalls"
at the "_Launching TransferAgent_" loading screen. In most cases, this
is not an a...
OVERVIEW
Restricting access to users that are not within a specific Active
Directory or LDAP group is possible within FileCatalyst Workflow and
FileCatalyst Direct.
ENVIRONMENT
FileCatalyst Server v3.5 and later.
FileCatalyst Workflow v4.9.5 and later.
FileCatalyst Webmail v4.9.5 and later.
RESOLUTION
The following Context String is an example where any user in the
_Sample_GP_ group will be denied access:
_SECURITY_PRINCIPAL=section{userinput} _
_SEARCH_FILTER=(&(sAMAccountName...
OVERVIEW
A Distribution job allows a client to submit a set of files and send
them to a list of users for download. When a user receives an email to
download files from a FileCatalyst Workflow/Webmail deployment, the
default email contains the access link and some generic particulars
about the files available and the total size. All forms in
FileCatalyst Workflow or Webmail can be modified to add a layer of
security to access the download page for files sent to a client.
Enabling and adding th...
OVERVIEW
When FileCatalyst Workflow has been installed using the Windows
Executable Installer, it sets the default landing page to an install
confirmation page rather than forwarding traffic to the initial log on
page.
This article only applies to the Windows Operating Systems only and as
of the publication date of this article, the Windows Executable
Installer for FileCatalyst Webmail is no longer. The last available
release for this installer is v4.9.5.
ENVIRONMENT
FileCatalyst Workflo...
OVERVIEW
There are many steps to limit access to a download page when using
FileCatalyst Workflow. The current behavior of the application will
not expire links to the download page automatically. This guide will
walk you through the steps to disable the download link the client
receives in their email. There are some limitations to this solution:
* If you send a job with multiple files, for example, 5 files and
the user that receives the package only downloads 3 out of 5 files,
the Job St...
OVERVIEW
Every deployment of FileCatalyst Workflow or Webmail is shipped with
an Internal FTP only FileCatalyst Server. The default path where the
storage points to is within the Workflow or Webmail configuration
folder. It is important that the FTP data and deployment
configurations should be separated, for various reasons.
The resolution method in this article can only be performed in Firefox
or Internet Explorer as the usage of a Java Applet is required.
Environment
FileCatalyst Webm...
OVERVIEW
FileCatalyst Workflow v4.9.9 introduced a new feature called Strict
Security. This feature requires the use of the Administration account
on the FileCatalyst Server to create and authenticate Virtual Users on
the FileCatalyst Server. On Workflow deployments which have a large
volume of activity the Server Remote Admin connections can multiply
and remain open for long periods of time. These open connections hang
and do not close properly. If you use Strict Security as part of your
deploy...
OVERVIEW
This is a guide on how to reset your Workflow template and create an
empty background for your login page. When customizing your login page
for FileCatalyst Workflow, you may notice that your fonts don't match
or that they are different sizes. This occurs when the templates have
been customized and certain fields have changed from the defaults. In
this case, it is a good idea to reset your template.
ENVIRONMENT
FileCatalyst Workflow v4.7 and later.
FileCatalyst Webmail v4.7 ...
OVERVIEW
After upgrading any FileCatalyst TransferAgent Deployment, such as
FileCatalyst Link or FileCatalyst Workflow, the client side previously
connected using FileCatalyst TransferAgent Client Application may have
issues reconnecting to the source server. The local storage on the
browser stores information about the TransferAgent deployment and
caches these elements for future reference. This information gets
populated into the Web Browsers local storage when a connection
is _Allowed _thr...
OVERVIEW
The FileCatalyst Workflow pages are formatted to use the font Arial by
default. This article will demonstrate how to use the Google Web Font
as your default.
Please note that these changes are being made to a template directly
and may not be preserved on an upgrade.
ENVIRONMENT
FileCatalyst Workflow v4.9 and later.
RESOLUTION
This can be achieved by editing the Template Source. Steps listed
below are meant to change the font to SOURCE SANS PRO.
* Log in as init or the SuperAdm...
OVERVIEW
On a default landing page of Filecatalyst Workflow, there are a few
elements that can be removed if you do not want them exposed to your
clients. These changes can be made through some small Custom Style
Sheet (CSS) tweaks.
If you are using an older version of Workflow (older than 5.0) please
use the following article:
https://support.filecatalyst.com/index.php?/Knowledgebase/Article/View/324/9/hiding-elements-of-the-workflow-logon-page
[https://support.filecatalyst.com/index.php?/Kn...
OVERVIEW
In this article, we will address the Logjam Vulnerability and
simultaneously harden the Tomcat Web Server to prevent a POODLE
attack. The deployment of these patches should be done together.
A full technical brief is available at https://weakdh.org/.
[https://weakdh.org/] This site also contains details on the Logjam
Vulnerability and what weaknesses are exploited.
You can access the Knowledgebase Article for the POODLE Fix
here: http://support.filecatalyst.com/index.php?/Know...
OVERVIEW
FileCatalyst Webmail and Workflow uses Apache Tomcat Server that does
require Java to be installed on the machine for the Web Server to
access the Java Virtual Machine. Tomcat always looks for the
environment variable JRE_HOME that points to the location of Java in
the system before the FileCatalyst Webmail or Workflow WAR file is
deployed.
In a Linux Operating System, the variable JRE_HOME often is not
automatically set or updated after the Java is installed. This issue
occurs more...
OVERVIEW
This article describes how to upgrade an existing Windows
Executable FileCatalyst Workflow to the latest version of
FileCatalyst Workflow 5.0. Please note if after your upgrade your
Language File entries do not show, you will need to restart the
FileCatalyst Workflow service from the Windows Services Manager.
Before you proceed please make sure the following System Requirements
are met:
* Java 8 (x64) and Tomcat 8 are now required. JAVA 9, 7 AND 6 AND
TOMCAT V4,V5,V6,V7,V8.5, AND ...
OVERVIEW
This article describes how to upgrade an existing FileCatalyst
Workflow installation to the latest release version. It is assumed
that Workflow is deployed on Apache Tomcat. Please note if after your
upgrade your Language File entries do not show, you will need to
restart the Tomcat Web Server.
ENVIRONMENT
FileCatalyst Workflow v4.7 and later.
RESOLUTION
Download Update:
You will need the latest WAR file from our
website http://filecatalyst.software [http://filecatalyst.softw...
OVERVIEW
As of May 2016, FileCatalyst Webmail will be discontinued and no
further development will be done on the product. All maintenance and
features will be released in the FileCatalyst Webmail suite.
For any Windows users that have installed FileCatalyst Webmail using
the self-executable installer, it is not available with this release.
This article can still be referenced in your upgrade as the procedure
is very similar.
ENVIRONMENT
FileCatalyst Webmail v4.7 and later.
RESOLUTION...
OVERVIEW
If an existing install of FileCatalyst Workflow and Webmail needs to
be moved/migrated/changed to an install on a new machine and the
existing settings need to be maintained. This guide will provide
instructions on how to backup your settings and export them to a new
machine. Please note if after your upgrade your Language File entries
do not show, you will need to restart the Tomcat Web Server.
Environment
FileCatalyst Workflow v4.9 and later.
FileCatalyst Webmail v4.9 and late...
OVERVIEW
This article describes how to upgrade an existing FileCatalyst
Workflow installation to the latest version of FileCatalyst Workflow
5.0. It is assumed that Workflow is deployed on Apache Tomcat and that
the Windows Executable Installer was not used. Please note if after
your upgrade your Language File entries do not show, you will need to
restart the Tomcat Web Server.
Please use the following link to Windows Executable Installer Upgrade
Guide
[https://support.filecatalyst.com/index....
OVERVIEW
When a connection comes into the Tomcat Web Server it can be directed
to use an HTTPS Socket rather than a non-secure HTTP Socket. Tomcat
allows a configuration where HTTPS can be enforced only by the
Workflow or Webmail deployment or a server wide rule can be enforced.
This article will discuss the how to redirect connections to HTTPS
using the Tomcat Web Server. It is not necessary to use a server wide
rule and an application wide rule.
Environment
FileCatalyst Workflow v4.9 a...
OVERVIEW
The distribution form on FileCatalyst Workflow allows any user to
submit a job and add multiple email addresses to the sender list. An
administrator of the Workflow deployment can view who has accessed or
downloaded the files from the email link. This feature is not shown by
default, however, it can be added to the Manage Jobs page easily. The
list will show the administrator or an admin user
The list uses a red _x_ or a green check mark to denote whether those
specific email addres...