OVERVIEW This document outlines the files and folders that are needed for a recovery scenario. ENVIRONMENT FileCatalyst Direct Suite v3.4 and later. RESOLUTION FileCatalyst Direct Server: * Data Assuming your data is not being stored on a mounted device with its own backup process, the data directory will need to be backed up. * Database FileCatalyst Server database is labelled .FCDB. This is backed up internally in our FILECATALYST SERVERBACKUP folder daily and on service restart...
OVERVIEW This article will give you a brief summary on how to uninstall various FileCatalyst Products in Linux, Mac OSX, and Windows Environments. ENVIRONMENT FileCatalyst Server v3.4 and later. FileCatalyst HotFolder v3.4 and later. FileCatalyst TransferAgent v3.5 and later. FileCatalyst Central v3.5 and later. FileCatalyst Workflow v4.9 and later. FileCatalyst Webmail v4.9 and later.   RESOLUTION NOTE: You may need elevated access to perform some of these commands FileCata...
RELEASE INFORMATION As of January 2015, Webmail is discontinued. The latest version of FileCatalyst Webmail (v4.9.6 release date: Feb 24, 2016) only contains critical fixes and updates. The Windows Installer for Webmail has been discontinued starting in version 4.9.6. Until Aug 30th, 2016 only critical updates to Webmail will be released. No updates to Webmail will be offered after Aug. 30th, 2016. All the functionality of Webmail is now included in a product called FileCatalyst Workflow. We e...
OVERVIEW The FileCatalyst Web Suite is shipped with an internal database (HSQL DB) which should only be used for testing purposes. The HSQL Database is a lightweight tool which does not offer any backup or recovery options. Before any FileCatalyst Web Deployment is moved into production it is imperative that an external database is used. We recommend the MySQL Community Server.   ENVIRONMENT FileCatalyst Workflow v4.7 and later. FileCatalyst Webmail v4.7 and later.   RESOLUTION N...
ENVIRONMENT FileCatalyst Workflow and Webmail all versions. OVERVIEW This article will give a quick walkthrough of the installation procedure or the upgrade of an SSL Certificate with the generation of a Certificate Signing Request (CSR). For an additional fee, our FileCatalyst Support team can assist you with this process. Please contact your account representative for more details. This fee is waived if the SSL Certificate is purchased from FileCatalyst. We use Thawte as our Trusted Ce...
OVERVIEW FileCatalyst Workflow ships with the following default Super Admin User credentials: Username: init Password: aaaaa These are not ideal for a live production environment so we recommend modifying this prior to taking your deployment live. ENVIRONMENT FileCatalyst Workflow v4.7 and later. FileCatalyst Webmail v4.7 and later. RESOLUTION To change these credentials first log into FileCatalyst Workflow as the Super Admin User (init) and navigate to the MODIFY CONFIGURATION ...
OVERVIEW All of our FileCatalyst Products are installed with default memory limits, including both initial reserve and maximum memory. However, these can be configured to fit your specific needs and environment. This article will go through the configuration process for FileCatalyst Workflow or Webmail for Windows, Linux, and MacOSX NOTE: * For all environments: If you are using a 32-bit Operating System or Java 32-bit, the maximum memory you can define for JAVA is limited to 1.5GB of mem...
OVERVIEW A Workflow download link can be set to expire after a set number of days. In this article we will use the example of 1 day, however, this can be changed to reflect the expiry time your deployment requires. ENVIRONMENT FileCatalyst Workflow v4.8 and newer. FileCatalyst Webmail v4.8 and newer. RESOLUTION To attach an expiry date to the download link we will need to create a Job Data Field, append it to a Form and set the expiry date.   Create Job Data Field: 1) Login to ...
OVERVIEW The Workflow landing page automatically formats the company logo to align to the left. The page was designed to place the logo image on the top left portion. ENVIRONMENT FileCatalyst Workflow v4.8 and later. FileCatalyst Webmail v4.8 and later.   RESOLUTION This can be achieved by editing the Application Common Style Sheet (CSS). * Login to the FileCatalyst Workflow as the Super User, by default it is Init and we strongly recommend changing this if you still use Init. ...
OVERVIEW The Workflow Logon page can be customized to display a message from the administrator or to show a service message to users.   ENVIRONMENT FileCatalyst Workflow v4.8 and later. RESOLUTION This can be achieved by editing the HTML Header configuration for the Logon Page and the Application Common Style Sheet (CSS). HTML Header Configuration * Login to the FileCatalyst Workflow as the Super User, by default it is Init and we strongly recommend changing this if you still u...
OVERVIEW When connecting to a landing page of a Tomcat Web Server directly at http://mycompany.com/ [http://mycompany.com/] you will not be redirected to FileCatalyst Workflow or Webmail automatically. This will hit the landing page of the Tomcat Server. For FileCatalyst Workflow or Webmail to be accessed there must be a /workflow or /fcweb appended to the end of the URL. We can edit the index page in the Root folder of the Tomcat Web Server so that URLs can be redirected to Workflow or Webm...
OVERVIEW Logs are one of the critical pieces of information requested by FileCatalyst Support. Below is a list of those viewed as most useful from a support perspective and their default locations. If support has requested logs for a given event please remember that they are rotated every 24 hours at the time set in the configuration file and archived with the dates shown in the name. Environment FileCatalyst Workflow v4.9 and later. FileCatalyst Webmail v4.9 and later. Resolution NO...
OVERVIEW This article describes how to change Data Ports of the Internal FileCatalyst Server, which is deployed with FileCatalyst Workflow and FileCatalyst Webmail as the backend FTP Server. These ports can be changed through the FileCatalyst Server Remote Administration Web Applet or a standalone installation of the FileCatalyst Server Remote Admin. For the purposes of this article, we will make the changes utilizing the Web Applet which can be launched only through Firefox or Internet Explor...
OVERVIEW Any FileCatalyst application that previously used embedded Java applets in a browser has a migration path to FileCatalyst TransferAgent. Moving forward with this solution, we have been able to bring functionality of this product into: * Google Chrome v42 and newer. * Firefox v40 and newer. * Internet Explorer v10 and newer.   In Internet Explorer, users have found that the application "stalls" at the "_Launching TransferAgent_" loading screen. In most cases, this is not an a...
OVERVIEW Restricting access to users that are not within a specific Active Directory or LDAP group is possible within FileCatalyst Workflow and FileCatalyst Direct. ENVIRONMENT FileCatalyst Server v3.5 and later. FileCatalyst Workflow v4.9.5 and later. FileCatalyst Webmail v4.9.5 and later. RESOLUTION The following Context String is an example where any user in the _Sample_GP_ group will be denied access: _SECURITY_PRINCIPAL=section{userinput} _ _SEARCH_FILTER=(&(sAMAccountName...
OVERVIEW A Distribution job allows a client to submit a set of files and send them to a list of users for download. When a user receives an email to download files from a FileCatalyst Workflow/Webmail deployment, the default email contains the access link and some generic particulars about the files available and the total size. All forms in FileCatalyst Workflow or Webmail can be modified to add a layer of security to access the download page for files sent to a client. Enabling and adding th...
OVERVIEW When FileCatalyst Workflow has been installed using the Windows Executable Installer, it sets the default landing page to an install confirmation page rather than forwarding traffic to the initial log on page. This article only applies to the Windows Operating Systems only and as of the publication date of this article, the Windows Executable Installer for FileCatalyst Webmail is no longer. The last available release for this installer is v4.9.5. ENVIRONMENT FileCatalyst Workflo...
OVERVIEW There are many steps to limit access to a download page when using FileCatalyst Workflow. The current behavior of the application will not expire links to the download page automatically. This guide will walk you through the steps to disable the download link the client receives in their email. There are some limitations to this solution: * If you send a job with multiple files, for example, 5 files and the user that receives the package only downloads 3 out of 5 files, the Job St...
OVERVIEW Every deployment of FileCatalyst Workflow or Webmail is shipped with an Internal FTP only FileCatalyst Server. The default path where the storage points to is within the Workflow or Webmail configuration folder. It is important that the FTP data and deployment configurations should be separated, for various reasons.  The resolution method in this article can only be performed in Firefox or Internet Explorer as the usage of a Java Applet is required. Environment FileCatalyst Webm...
OVERVIEW FileCatalyst Workflow v4.9.9 introduced a new feature called Strict Security. This feature requires the use of the Administration account on the FileCatalyst Server to create and authenticate Virtual Users on the FileCatalyst Server. On Workflow deployments which have a large volume of activity the Server Remote Admin connections can multiply and remain open for long periods of time. These open connections hang and do not close properly. If you use Strict Security as part of your deploy...
OVERVIEW This is a guide on how to reset your Workflow template and create an empty background for your login page. When customizing your login page for FileCatalyst Workflow, you may notice that your fonts don't match or that they are different sizes. This occurs when the templates have been customized and certain fields have changed from the defaults. In this case, it is a good idea to reset your template.   ENVIRONMENT FileCatalyst Workflow v4.7 and later. FileCatalyst Webmail v4.7 ...
OVERVIEW After upgrading any FileCatalyst TransferAgent Deployment, such as FileCatalyst Link or FileCatalyst Workflow, the client side previously connected using FileCatalyst TransferAgent Client Application may have issues reconnecting to the source server.  The local storage on the browser stores information about the TransferAgent deployment and caches these elements for future reference. This information gets populated into the Web Browsers local storage when a connection is _Allowed _thr...
OVERVIEW The FileCatalyst Workflow pages are formatted to use the font Arial by default. This article will demonstrate how to use the Google Web Font as your default. Please note that these changes are being made to a template directly and may not be preserved on an upgrade. ENVIRONMENT FileCatalyst Workflow v4.9 and later. RESOLUTION This can be achieved by editing the Template Source. Steps listed below are meant to change the font to SOURCE SANS PRO.  * Log in as init or the SuperAdm...
OVERVIEW On a default landing page of Filecatalyst Workflow, there are a few elements that can be removed if you do not want them exposed to your clients. These changes can be made through some small Custom Style Sheet (CSS) tweaks.  If you are using an older version of Workflow (older than 5.0) please use the following article: https://support.filecatalyst.com/index.php?/Knowledgebase/Article/View/324/9/hiding-elements-of-the-workflow-logon-page [https://support.filecatalyst.com/index.php?/Kn...
OVERVIEW In this article, we will address the Logjam Vulnerability and simultaneously harden the Tomcat Web Server to prevent a POODLE attack. The deployment of these patches should be done together. A full technical brief is available at https://weakdh.org/. [https://weakdh.org/] This site also contains details on the Logjam Vulnerability and what weaknesses are exploited.   You can access the Knowledgebase Article for the POODLE Fix here: http://support.filecatalyst.com/index.php?/Know...
OVERVIEW FileCatalyst Webmail and Workflow uses Apache Tomcat Server that does require Java to be installed on the machine for the Web Server to access the Java Virtual Machine. Tomcat always looks for the environment variable JRE_HOME that points to the location of Java in the system before the FileCatalyst Webmail or Workflow WAR file is deployed. In a Linux Operating System, the variable JRE_HOME often is not automatically set or updated after the Java is installed. This issue occurs more...
OVERVIEW This article describes how to upgrade an existing Windows Executable FileCatalyst Workflow to the latest version of FileCatalyst Workflow 5.0. Please note if after your upgrade your Language File entries do not show, you will need to restart the FileCatalyst Workflow service from the Windows Services Manager. Before you proceed please make sure the following System Requirements are met: * Java 8 (x64) and Tomcat 8 are now required. JAVA 9, 7 AND 6 AND TOMCAT V4,V5,V6,V7,V8.5, AND ...
OVERVIEW This article describes how to upgrade an existing FileCatalyst Workflow installation to the latest release version. It is assumed that Workflow is deployed on Apache Tomcat. Please note if after your upgrade your Language File entries do not show, you will need to restart the Tomcat Web Server. ENVIRONMENT FileCatalyst Workflow v4.7 and later. RESOLUTION Download Update: You will need the latest WAR file from our website http://filecatalyst.software [http://filecatalyst.softw...
OVERVIEW As of May 2016, FileCatalyst Webmail will be discontinued and no further development will be done on the product. All maintenance and features will be released in the FileCatalyst Webmail suite.  For any Windows users that have installed FileCatalyst Webmail using the self-executable installer, it is not available with this release. This article can still be referenced in your upgrade as the procedure is very similar.  ENVIRONMENT FileCatalyst Webmail v4.7 and later. RESOLUTION...
OVERVIEW If an existing install of FileCatalyst Workflow and Webmail needs to be moved/migrated/changed to an install on a new machine and the existing settings need to be maintained. This guide will provide instructions on how to backup your settings and export them to a new machine. Please note if after your upgrade your Language File entries do not show, you will need to restart the Tomcat Web Server. Environment FileCatalyst Workflow v4.9 and later. FileCatalyst Webmail v4.9 and late...
OVERVIEW This article describes how to upgrade an existing FileCatalyst Workflow installation to the latest version of FileCatalyst Workflow 5.0. It is assumed that Workflow is deployed on Apache Tomcat and that the Windows Executable Installer was not used. Please note if after your upgrade your Language File entries do not show, you will need to restart the Tomcat Web Server. Please use the following link to Windows Executable Installer Upgrade Guide [https://support.filecatalyst.com/index....
OVERVIEW When a connection comes into the Tomcat Web Server it can be directed to use an HTTPS Socket rather than a non-secure HTTP Socket. Tomcat allows a configuration where HTTPS can be enforced only by the Workflow or Webmail deployment or a server wide rule can be enforced. This article will discuss the how to redirect connections to HTTPS using the Tomcat Web Server. It is not necessary to use a server wide rule and an application wide rule.  Environment FileCatalyst Workflow v4.9 a...
OVERVIEW The distribution form on FileCatalyst Workflow allows any user to submit a job and add multiple email addresses to the sender list. An administrator of the Workflow deployment can view who has accessed or downloaded the files from the email link. This feature is not shown by default, however, it can be added to the Manage Jobs page easily. The list will show the administrator or an admin user The list uses a red _x_ or a green check mark to denote whether those specific email addres...