News
FileCatalyst Support Holiday Schedule
Posted by Aly Essa on 26 November 2021 11:31 AM

Dear Clients,


The FileCatalyst offices will be closed from December 24th to December 27th for the 2021 Holiday Season.

The Support Team will return on December 28th, see the table below for our holiday hours.

Need urgent assistance?

Should you need urgent assistance where your production is down due to an unplanned event (severity one), please contact your FileCatalyst Account Executive and submit a ticket through our Support Portal with "Production Outage" in the subject. Depending on the nature of the request, these calls may be billable. Please reference our Support SLA for definitions of our different severity levels.


We at the FileCatalyst and HelpSystems family, wish you and yours, Happy Holidays and a Happy New Year.


 

FileCatalyst Support
Holiday Hours of Operation

December 23, 2021 9:00 AM - 5:00 PM EST
December 24, 2021 CLOSED
December 27, 2021 CLOSED
December 28, 2021 9:00 AM - 5:00 PM EST
December 29, 2021 9:00 AM - 5:00 PM EST
December 30, 2021 9:00 AM - 5:00 PM EST
December 31, 2021 CLOSED
January 3, 2022 CLOSED

 


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